topic Re: Rewards not applied with auto-pay in Get Support

Rewards not applied with auto-pay

potatodespot — Wed, 05 Jan 2022 14:32:29 GMT

My rewards for this month weren't applied to my payment and I was overcharged. I've tried to open a ticket but the option to continue is greyed out even though I have all fields filled. Thank you.

Re: Rewards not applied with auto-pay

hairbag1 — Wed, 23 Oct 2019 20:38:21 GMT

Click the ? in lower right side of page to start process of contacting a moderator. Type in "Contact a moderator" and follow along.

Re: Rewards not applied with auto-pay

ChuckYeah — Wed, 23 Oct 2019 20:37:43 GMT

Try removing the $ I know pm doesn't like special characters in other places?

Re: Rewards not applied with auto-pay

potatodespot — Wed, 23 Oct 2019 20:47:55 GMT

Tried it with and without special characters and still won't let me proceed.

Re: Rewards not applied with auto-pay

Dunkman — Wed, 23 Oct 2019 20:50:07 GMT

@potatodespot

Website is finicky. You could try a different web browser, clearing cache or incognito mode. Chrome incognito seems to work well.

Otherwise, you could contact moderator directly. It will take extra time to verify account holder information.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards not applied with auto-pay

will13am — Wed, 23 Oct 2019 20:51:04 GMT

Try using this link. Forget about filling the form and just type your concern. The form is just a way to making sure all the details are included in the ticket.

Re: Rewards not applied with auto-pay

potatodespot — Wed, 23 Oct 2019 21:33:55 GMT

I don't know why everyone here suggests the chat bot. It is close to useless and just instructs me to fill out the form.

Re: Rewards not applied with auto-pay

GinYVR — Wed, 23 Oct 2019 21:36:46 GMT

@potatodespotYou chat with it and type in submit ticket or open ticket so that a support ticket for the moderators will be generated for you.

Re: Rewards not applied with auto-pay

Luddite — Wed, 23 Oct 2019 21:39:07 GMT

@potatodespot I think (because the system is too new to know) that you must separate missing referral rewards from the others because only the person who was giving you the referral may ask for the correction.

So, try leaving the referral credit error blank and submit the rest. Then have your friend apply for the missing referral on your behalf.

OR, follow William's suggestion to work your way to a blank form and submit the request there.

Re: Rewards not applied with auto-pay

geopublic — Wed, 23 Oct 2019 21:57:28 GMT

@potatodespot Fill in the previous months fields.

Re: Rewards not applied with auto-pay

Johnnytheman — Wed, 23 Oct 2019 22:12:34 GMT

call customer service 1-855-478-2542,they are there to help you. Good luck

Re: Rewards not applied with auto-pay

GinYVR — Wed, 23 Oct 2019 22:16:38 GMT

@JohnnythemanThe phone number you listed doesn't go anywhere. Public Mobile doesn't have call centres anymore.

Re: Rewards not applied with auto-pay

LovesToPM — Thu, 24 Oct 2019 18:20:40 GMT

Here's the update: new issue affected renewals on October 23 and 24 2019.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

There is no need to contact Public Mobile.

PM is already aware. The rewards you earned are forthcoming.