topic Re: no MMS in Get Support

no MMS

christinekvk — Wed, 05 Jan 2022 14:32:28 GMT

I've tried everything but still not recieving MMS data.

Spoke to SIMon and it directed me to self-serve, signed up there, and still no results.

I'm also wondering why my account has no info regarding my automatic bill payment, despite giving my CC info to London Drugs employee, and saw him enter it at the store....

Re: no MMS

Jb456 — Mon, 17 Feb 2020 19:51:12 GMT

For data you need to check your APN settings. They should be like below. Also make sure data is turned on. It needs to be on for MMS to work.

For autopay you have to add it yourself. Log into your account and click Payments. Then Manage autopay.

Re: no MMS

CannonFodder — Mon, 17 Feb 2020 19:58:05 GMT

@christinekvk wrote:
I've tried everything but still not recieving MMS data.

@Jb456 has you covered for that issue.

Spoke to SIMon and it directed me to self-serve, signed up there, and still no results.
I'm also wondering why my account has no info regarding my automatic bill payment, despite giving my CC info to London Drugs employee, and saw him enter it at the store....

Is it possible that the London Drugs rep merely used your CC to pay for your SIM and the 1st 30 days of your plan, or did you specifically discuss setting you up for autopay, while you were at the store?

Re: no MMS

christinekvk — Mon, 17 Feb 2020 19:57:57 GMT

Re auto pay - thats resolved, and yes, I found the CC info.

I entered the info to APN that SIMon gave to me and double checked it...now I can't find where I need to go to check your info with what I've already entered...please direct me

@Jb456 wrote:
For data you need to check your APN settings. They should be like below.

For autopay you have to add it yourself. Log into your account and click Payments. Then Manage autopay.

I have my autopay done now thanks - but the data is still a problem

@Jb456 wrote:
For data you need to check your APN settings. They should be like below.

For autopay you have to add it yourself. Log into your account and click Payments. Then Manage autopay.

can I reply here?

Re: no MMS

Jb456 — Mon, 17 Feb 2020 20:01:37 GMT

@christinekvk

Use Google and type in the model of your phone and APN settings...like Huawei P3O APN settings....and it should give you where to find them.

But it should be fairly easy....its in Mobile networks likely under mobile data

So Open Settings.

Go to mobile networks.

Then maybe Mobile Data

Then you might see Access point names.

Also lots of phones have a search option.. open settings and if you have a search option at the top.. type in apn

Re: no MMS

gblackma — Mon, 17 Feb 2020 20:05:03 GMT

@christinekvk enable data an send an mms message if it goes , your apn setting are correct.

Re: no MMS

CannonFodder — Mon, 17 Feb 2020 20:07:00 GMT

Was busy typing, but saw that I was ninja'd yet again! 🙄

@christinekvk @Jb456 's info SHOULD get you squared away! 👍

Oh, and one last point, if @Jb456 's APN settings don't work, edit those last two settings(the MVNO ones), so they're blank. On my phone, the data wouldn't work with those two set with the parameters provided above.

Re: no MMS

Luddite — Mon, 17 Feb 2020 20:06:10 GMT

@Jb456 FYI: Apparently APN Type must include "DUN" to ensure tethering will work.

Re: no MMS

Jb456 — Mon, 17 Feb 2020 20:06:34 GMT

@christinekvk did you have a referral code when you went to London drugs so you could receive a $10 sign up bonus?

If you did and they entered it. You will receive your credit within 72 hours.

Re: no MMS

Jb456 — Mon, 17 Feb 2020 20:07:00 GMT

@Luddite wrote:
@Jb456 FYI: Apparently APN Type must include "DUN" to ensure tethering will work.

@Luddite will add it. Thanks.

Re: no MMS

christinekvk — Tue, 18 Feb 2020 00:46:22 GMT

Hi, I got back into my APN and entered the info you sent.Its been saved, but no...no MMS data.I see a new entry under APN's which is now Public Mobile,with the sp.mb.com letters underneath it...blue dot to the right of the screen.

The rep at London Drugs entered my autopay, and they don't charge you for the SIM card here if you sign up with PM through them, which I did. It took some searching, but I found where they entered the info.

I'd rather spend time looking at how I can get data back on my phone now though...I sure don't mean to be rude. Hope someone can help as there isn't an easy way to do this it seems. I have been back to London Drugs and spoke to the same man who set me up, but he is at a loss as well.

Re: no MMS

gblackma — Tue, 18 Feb 2020 00:54:07 GMT

@christinekvk could you post a screenshot of your apn settings so we could take a look. Thanks.

@christinekvk wrote:
Hi, I got back into my APN and entered the info you sent.Its been saved, but no...no MMS data.I see a new entry under APN's which is now Public Mobile,with the sp.mb.com letters underneath it...blue dot to the right of the screen.
The rep at London Drugs entered my autopay, and they don't charge you for the SIM card here if you sign up with PM through them, which I did. It took some searching, but I found where they entered the info.

I'd rather spend time looking at how I can get data back on my phone now though...I sure don't mean to be rude. Hope someone can help as there isn't an easy way to do this it seems. I have been back to London Drugs and spoke to the same man who set me up, but he is at a loss as well.

Re: no MMS

christinekvk — Tue, 18 Feb 2020 01:01:01 GMT

OK< Thnaks, I will try that - eliminating the last two settings...

Re: no MMS

christinekvk — Tue, 18 Feb 2020 01:12:49 GMT

If you tell me how to do a screenshot, I will happily do that.

I have now added DUN to APN Type

Re: no MMS

gblackma — Tue, 18 Feb 2020 01:20:02 GMT

@christinekvk go to the apn settings and hold your power button down see if it gives you the option to take a screenshot. Could you please post the make and model of your phone. @will13am please show @christinekvk how to take a screenshot.

@christinekvk wrote:
If you tell me how to do a screenshot, I will happily do that.
I have now added DUN to APN Type

Re: no MMS

Jb456 — Tue, 18 Feb 2020 01:18:43 GMT

@christinekvk what type of phone do you have?

Most if you pull top bar down you should see an option to take a screenshot shot. Some phones holding power and volume up.

How about this...go to Google and search (your model of phone) how to take screenshot.

Re: no MMS

christinekvk — Tue, 18 Feb 2020 02:27:12 GMT

Hell yes!!! Thanks for all your help, we reinserted the SIM card. It works now - 🙂

Re: no MMS

Jb456 — Tue, 18 Feb 2020 02:30:49 GMT

@christinekvk wrote:
Hell yes!!! Thanks for all your help, we reinserted the SIM card. It works now - 🙂

Good enjoy the savings and welcome to Public Mobile 🙂

Re: no MMS

christinekvk — Sun, 08 Mar 2020 03:11:36 GMT

sad to say, I had MMS for a day, three weeks ago. then it stopped. And I haven't had it since.

I've tried putting the SIM card in another phone, and the same thing....cannot send pictures or and emojis etc.

I have followed the directions I've been given for setting up my APN. That doesn't seem to be a problem.

Re: no MMS

Jb456 — Sun, 08 Mar 2020 03:13:43 GMT

Did it just stop in last hour or two? As there is..

Canada wide network outages affecting many on Public Mobile. Hopefully they fix it soon.

That's why MMS is not working right now.