topic Re: AutoPay not applied in Get Support

AutoPay not applied

Dustmaker — Wed, 05 Jan 2022 14:32:18 GMT

Hi,

My status yesterday indicated a "suspended" account. Today $15 +tx was taken from my card instead of the usual $13 + tx. My $2 AutoPay was not applied. Do I just wait?

Re: AutoPay not applied

Dunkman — Wed, 23 Oct 2019 12:58:42 GMT

@Dustmaker

Normally, autopay discount should have been credit on night of renewal. Did you change plans earlier?

You likely need to contact moderator. Click on question mark on right lower corner to start ticketing process to get moderator help.

Re: AutoPay not applied

Dustmaker — Wed, 23 Oct 2019 13:06:15 GMT

Thanks. No, I did not change anything in my account for several months.

Re: AutoPay not applied

LovesToPM — Thu, 24 Oct 2019 18:25:24 GMT

Here's an update on this issue: new problem affected renewals on October 23 and 24 2019.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

If your phone is working, there is no need to contact Public Mobile.

PM is already aware. The AutoPay rewards you earned are forthcoming.