topic Re: Auto Pay Failing in Get Support

Auto Pay Failing

peini — Wed, 05 Jan 2022 14:32:11 GMT

All my family members got cut off today although I have autopay turned on and card is current. In fact I went and did a payment on the site using the card on file and it worked. So there is definitely a problem with your autopay system. Please advise if I will be up against this again next month.

Re: Auto Pay Failing

popping — Wed, 23 Oct 2019 02:10:01 GMT

@peini wrote:
All my family members got cut off today although I have autopay turned on and card is current. In fact I went and did a payment on the site using the card on file and it worked. So there is definitely a problem with your autopay system. Please advise if I will be up against this again next month.

You should add fund to your accounts and click the reactivate your plan link to get your phones working again first. Then, create moderator support ticket using the ? button at the right hand bottom corner of this page. Moderator wait time is up to 2 days. This is the reason I recommend to pay and get your phones working ASAP.

Re: Auto Pay Failing

geopublic — Wed, 23 Oct 2019 02:13:18 GMT

@peini AutoPay is finicky and in my opinion not reliable. It's not a matter of if but when it fails. Best to set reminders a couple of days before renewal and make manual payments. That's what I do. Better safe than sorry.

Re: Auto Pay Failing

hairbag1 — Wed, 23 Oct 2019 02:12:17 GMT

If there's a glitch in the autopay system...try manually loading $$ into Available Funds to cover your plan costs. You'll still get the autopay reward and until the glitch can be addressed, this will work to renew your plan.

Re: Auto Pay Failing

LovesToPM — Wed, 23 Oct 2019 02:29:35 GMT

@peini

Are all your family members renewing on the same day?

How many accounts is that? And is everyone using the same credit card?

The reason I am asking is cause multiple transactions by Public Mobile on the same credit card may be rejected as this can be considered suspicious fraud activity. I believe the limit is 3 PM accounts per credit card.

Re: Auto Pay Failing

peini — Wed, 23 Oct 2019 02:32:13 GMT

My wife and I are on the same day on the same card. My daughter a few days later on same card. Everything was working fine for months. Just failed starting now.

Re: Auto Pay Failing

LovesToPM — Wed, 23 Oct 2019 02:57:09 GMT

@peini

As others have mentioned, PM AutoPay isn't fail-safe.

I also read the same thing here in forums. Since I have to pay monthly bills anyways, I make it a habit to check and top-up PM accounts for all family members (especially those who I referred).

Re: Auto Pay Failing

darlicious — Wed, 23 Oct 2019 03:01:01 GMT

@peini All the advice given is good. Manually topping up your account is the best way to be sure it wont happen again. I do see quite often that autopay will fail the second time around. Just get in the habit of manually paying ahead of time.