topic Re: Inability to make calls in Get Support

Inability to make calls

happibabe — Wed, 05 Jan 2022 14:32:11 GMT

I recharged my line yesterday, with $50 and I've not been able make or recieve calls.

Re: Inability to make calls

kselmak — Mon, 17 Feb 2020 15:35:14 GMT

What is your status when you login to selfserve

Can you click on reactivate

If it takes you to payment as one more dollar then restart your phone

https://selfserve.publicmobile.ca/

Does texting or data work?

What plan are you on?

Re: Inability to make calls

happibabe — Mon, 17 Feb 2020 15:35:45 GMT

Please I need to speak to a human agent.

Re: Inability to make calls

Jb456 — Mon, 17 Feb 2020 15:39:11 GMT

Public Mobile has no phone number. To reach moderators you have two options

Or by private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@happibabe wrote:
Please I need to speak to a human agent.

But what does your account status say? Does anything else work? Have you rebooted your phone?

Re: Inability to make calls

kselmak — Mon, 17 Feb 2020 15:39:20 GMT

Hi @happibabe

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Will give you direct access to moderators if you can login

Thank you

Re: Inability to make calls

kselmak — Mon, 17 Feb 2020 15:40:30 GMT

@happibabe if you can't login you can get them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Inability to make calls

happibabe — Mon, 17 Feb 2020 15:46:42 GMT

It says I should recharge my account even after I have recharged with 50 dollars

Re: Inability to make calls

gblackma — Mon, 17 Feb 2020 16:04:45 GMT

@happibabe If you log into your self service/ my account , is the $50 showing as a credit there? If it is, you have to apply the payment. Use the reactivate account option, to apply it. Then restart your phone.

@happibabe wrote:
It says I should recharge my account even after I have recharged with 50 dollars