topic Re: Cancelling Port Request .. HELP! in Get Support

Cancelling Port Request .. HELP!

Fuzzypeaches — Wed, 05 Jan 2022 14:32:00 GMT

Hello,

I need to cancel a port request I made.

There was a port request block on the other providers end and I decided to take a new number with PM instead.

BUT I cannnot cancel my old account with Rogers until the port request is cancelled.

HELP!

Re: Cancelling Port Request .. HELP!

computergeek541 — Mon, 17 Feb 2020 02:52:43 GMT

@Fuzzypeaches wrote:
Hello,

I need to cancel a port request I made.
There was a port request block on the other providers end and I decided to take a new number with PM instead.
BUT I cannnot cancel my old account with Rogers until the port request is cancelled.

HELP!

If it's your desire to keep your old phone number, I would just contact Rogers to have the porting block out removed. You would then have to ask Public Mobile to request the porting be completed by providing Public Mobile's with your Rogers account number.

To eliminate the porting request, you'll need to open a ticket to talk to the moderators by opening this link: https://publicmobile.ca.ada.support/chat/

Re: Cancelling Port Request .. HELP!

gblackma — Mon, 17 Feb 2020 02:53:28 GMT

@Fuzzypeaches contact the moderators and ask them to cancel the request. Click on the green questionmark in the white circle of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one. ( CLICK on account specific question and human and submit a ticket)

@Fuzzypeaches wrote:
Hello,

I need to cancel a port request I made.
There was a port request block on the other providers end and I decided to take a new number with PM instead.
BUT I cannnot cancel my old account with Rogers until the port request is cancelled.

HELP!