topic Re: stolen phone in Get Support

stolen phone

moezaw — Wed, 05 Jan 2022 14:31:58 GMT

Hi my phone was stolen with public sim in it on 13 Feb 2020 and I report local RCMP (canadian police) on 15 Feb 2020. i know imei number and what else i need to do now? can i get back my old sim number( i order new public sim on 14 Feb 2020). how can i do /report my phone to be a blacked list? please someone guide me, thanks!

Re: stolen phone

kselmak — Mon, 17 Feb 2020 02:17:00 GMT

Please contact moderators and they will be able to help you blacklisted it

https://publicmobile.ca.ada.support/chat/

You can change the sim in your selfserve

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

Re: stolen phone

kselmak — Mon, 17 Feb 2020 02:21:04 GMT

Also don't forget to report your office lost/stolen to stop any activity

Go to plans add-ons

Report sim lost/stole n

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/suspend-service/

If you have problem logging in contact moderators directly asap

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: stolen phone

gblackma — Mon, 17 Feb 2020 02:34:17 GMT

@moezaw Use the lost stolen phone option in your self service/my account . To immediately deactivate your phone. Contact a moderator and ask them to place your phone on the blacklist. Use this private message link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Get a replacement SIM card. Once you have both it and the phone use the change SIM option in your self service account to switch the new SIM to your phone number. Take your phone off lost/ stolen. Place the sim in the new phone. You should be good to go.

Also, check to see what your lost phone may have exposed. Change e-mail password etc. Bank accounts etc.

@moezaw wrote:
Hi my phone was stolen with public sim in it on 13 Feb 2020 and I report local RCMP (canadian police) on 15 Feb 2020. i know imei number and what else i need to do now? can i get back my old sim number( i order new public sim on 14 Feb 2020). how can i do /report my phone to be a blacked list? please someone guide me, thanks!

Re: stolen phone

Luddite — Mon, 17 Feb 2020 02:24:55 GMT

@moezaw To erase your data look through the relevant article:

Android : https://www.androidpit.com/how-to-remotely-delete-android-phone-data

iPhone :http://instructionaltechtalk.com/how-to-remotely-erase-a-stolen-iphone-or-ipad/

Re: stolen phone

moezaw — Mon, 17 Feb 2020 02:40:10 GMT

ok, thanks, how can i track my lost phone by imei number? i have imei number , also i reported RCMP (police department) TOO, BUT I CHECKED FREE IMEI WEBSITE, MY PHONE IS STILL IN NOT BLACKLISED YET.

Re: stolen phone

gblackma — Mon, 17 Feb 2020 02:49:22 GMT

@moezaw try this apple link https://support.apple.com/en-ca/HT201472

Re: stolen phone

kz — Mon, 17 Feb 2020 03:32:37 GMT

Moderators can definitely put it on tht list

Re: stolen phone

moezaw — Mon, 17 Feb 2020 03:35:07 GMT

awesome thank you, here is my imei number...sumsang galaxy S7 ...356252077948278

Re: stolen phone

Dunkman — Mon, 17 Feb 2020 03:35:28 GMT

@moezaw wrote:
ok, thanks, how can i track my lost phone by imei number? i have imei number , also i reported RCMP (police department) TOO, BUT I CHECKED FREE IMEI WEBSITE, MY PHONE IS STILL IN NOT BLACKLISED YET.

@moezaw

From my understanding, you can't track the lost phone by imei number. Android and Apple may have options to track your phone if you have the appropriate apps.

It may take some time to get the phone IME blacklisted.

Re: stolen phone

Dunkman — Mon, 17 Feb 2020 03:36:58 GMT

@moezaw wrote:
awesome thank you, here is my imei number...sumsang galaxy S7 ...xxxxxxxxxxxx

@moezaw

You will need to directly contact moderator yourself to put that IMEI one the blacklist.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: stolen phone

oglat — Mon, 17 Feb 2020 04:14:31 GMT

Unfortunately ticket system is giving 404 error again

Contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: stolen phone

Jit50 — Sat, 22 Feb 2020 10:47:47 GMT

It's recommended to ask the RCMP before you take any action on the SIM plan and what your freedom are and can you effect any investigation's there doing. I think the criminals are smart and throwing away the SIM rather then using and you could just get another one with cost of $10 or half the price online and have to contact public mobile to shut the first sim.