topic Re: Add funds for data and not able to use in Get Support

Add funds for data and not able to use

Kyle4 — Wed, 05 Jan 2022 14:31:47 GMT

I used my limited data and needed extra so I added $30 to my account but are unable to use it for data. Please help

Re: Add funds for data and not able to use

NDesai — Mon, 17 Feb 2020 00:53:49 GMT

@Kyle4 Just adding $30 wont do anything. You need to now purchase a data add-on. If you are not too far away from renewal date, sometimes its betters to renew early. This can only be done by sending ticket to the mod team.

Re: Add funds for data and not able to use

gblackma — Mon, 17 Feb 2020 00:54:25 GMT

@Kyle4 It a 2 step process . You now have to buy the additional data.

@Kyle4 wrote:
I used my limited data and needed extra so I added $30 to my account but are unable to use it for data. Please help

Re: Add funds for data and not able to use

ShawnC13 — Mon, 17 Feb 2020 00:54:34 GMT

@Kyle4 wrote:
I used my limited data and needed extra so I added $30 to my account but are unable to use it for data. Please help

Purchasing addons is a two step process. Here is a great tutorial on how to purchase addons created by @srlawren https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Add funds for data and not able to use

AresPalace — Mon, 17 Feb 2020 01:01:15 GMT

Adding $30 to your account won't do anything. You need to either purchase add ons to your plans or upgrade your plan in general.

I would suggest if you are on the $15 plan to just upgrade your plan to the $25 one. Essentially, you are paying $25 for 1GB data (assuming you are on auto-pay) instead of $30 for 1GB data.

If you find this problem persists, maybe consider upgrading your plan in general. The $40 for 5GB of data, is more than enough for the more casual phone users.

Re: Add funds for data and not able to use

Kyle4 — Mon, 17 Feb 2020 01:17:40 GMT

How do you go about to buy additional data if you just added $30 for data. I am at the start of the pay period

Re: Add funds for data and not able to use

CannonFodder — Mon, 17 Feb 2020 01:21:51 GMT

@Kyle4 wrote:
How do you go about to buy additional data if you just added $30 for data. I am at the start of the pay period

Click on the link that @ShawnC13 provided, 2 posts ago, which should tell you all you need to know to get it done.