topic Re: Set up Self Serve in Get Support

Set up Self Serve

HappyGramma10 — Wed, 05 Jan 2022 14:31:45 GMT

I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve. Since I activated online, am I not automatically set up for Self Serve?

Re: Set up Self Serve

computergeek541 — Mon, 17 Feb 2020 00:13:45 GMT

@HappyGramma10 wrote:
I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve. Since I activated online, am I not automatically set up for Self Serve?

Yes, you should be. There isn't any way to activate a plan as a new customer without creating a self serve account. Have you check to see if your self serve credientials work?

Re: Set up Self Serve

ShawnC13 — Mon, 17 Feb 2020 00:14:39 GMT

@HappyGramma10 wrote:
I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve. Since I activated online, am I not automatically set up for Self Serve?

Yes if you activated at home you should have already set up a self-serve account. Are you able to log into the self-serve area?

Re: Set up Self Serve

dabr — Mon, 17 Feb 2020 00:15:13 GMT

@HappyGramma10 wrote:
I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve. Since I activated online, am I not automatically set up for Self Serve?

@HappyGramma10 Your community account is different from your self serve account. When you activated your SIM card, did you also activate your My Account too? If not try this link and start the process now: https://selfserve.publicmobile.ca/

Re: Set up Self Serve

gblackma — Mon, 17 Feb 2020 00:25:32 GMT

I just got one approximately 7 days after paying for my cycle.

@HappyGramma10 wrote:
I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve. Since I activated online, am I not automatically set up for Self Serve?

Re: Set up Self Serve

HappyGramma10 — Sun, 01 Mar 2020 00:40:11 GMT

Yes, self-serve appears to work. Thank you for replying.

Re: Set up Self Serve

HappyGramma10 — Sun, 01 Mar 2020 00:41:53 GMT

Yes, and thank you for your reply.

Re: Set up Self Serve

HappyGramma10 — Sun, 01 Mar 2020 00:42:41 GMT

Everything appears to be set up, thank you.