topic Re: Possible Data Mistake??? in Get Support

Possible Data Mistake???

craftthefuture — Wed, 05 Jan 2022 14:31:25 GMT

Hi folks! I've never run out of data before!! Until now...

I could swear that when I signed up I got 2GB/mo for the plan + a 2GB/mo sign up bonus. My account is only showing the 2GB and I'm out of data with 2 weeks to spare in my billing cycle. How can I have someone look into this? I can't even see history and when I click 'plan details', the link brings me to a page that says 'Oh no!
It looks like something went wrong, but don’t panic.'

Can someone please help?

Re: Possible Data Mistake???

computergeek541 — Sun, 16 Feb 2020 04:36:51 GMT

@craftthefuture wrote:
Hi folks! I've never run out of data before!! Until now...

I could swear that when I signed up I got 2GB/mo for the plan + a 2GB/mo sign up bonus. My account is only showing the 2GB and I'm out of data with 2 weeks to spare in my billing cycle. How can I have someone look into this? I can't even see history and when I click 'plan details', the link brings me to a page that says 'Oh no!
It looks like something went wrong, but don’t panic.'

Can someone please help?

Do you mean 1.5GB + 2GB bonus? There hasn't been a plan at Public Mobile that included 2GB of data since the summer.

If only the 2GB data bonus amount is showing, that means that the your plan's base amount of data has been used up.

Re: Possible Data Mistake???

NDesai — Sun, 16 Feb 2020 04:42:24 GMT

@craftthefuture Use incognito/private browsing mode to see your plan details/usage.

Re: Possible Data Mistake???

yanzhiqiang — Sun, 16 Feb 2020 05:38:58 GMT

There are so many apps using data without telling you. you have to set up you phone that the apps you allow them to use data, otherwise wifi only. I set up my emails wifi only saved data usage.

Re: Possible Data Mistake???

Stephen_Wilson — Sun, 16 Feb 2020 21:28:22 GMT

Try signing into your account, and then press "Overview", you should be able to see all your plan details with how much of your plan you've used up.

Re: Possible Data Mistake???

craftthefuture — Mon, 17 Feb 2020 18:01:29 GMT

This is what it shows on my summary page for promotions:

and this is what it shows when I click on 'plan details':

So...would that not be 5GB + 2GB?

Re: Possible Data Mistake???

Anonymous — Mon, 17 Feb 2020 18:08:11 GMT

Interesting kiosk promo.

It looks like it's showing 2048 of 2048. So it appears to be consumed as well.

But yes that would indicate that you have 5 + 2.

Re: Possible Data Mistake???

llollkk — Tue, 18 Feb 2020 17:23:54 GMT

same thing happened to me, my previous 2G+2G promotion data plan is completely missing !!! and I know something is wrong with it, it's like they are messed up.