topic Re: Different Payment Due Dates on Overview and My Plan and Add Ons Pages in Get Support

Different Payment Due Dates on Overview and My Plan and Add Ons Pages

zkay — Wed, 05 Jan 2022 14:31:16 GMT

Noticed soon after changing plan, the Overview page shows a payment due date 29 days later, whereas the My Plan and Add Ons page shows the correct 30 days later date. Can go back and forth between the two pages, the difference is consistent.

Re: Different Payment Due Dates on Overview and My Plan and Add Ons Pages

oglat — Mon, 21 Oct 2019 17:36:22 GMT

One is renewal day and the other is payment due day which is the day before renewal

Re: Different Payment Due Dates on Overview and My Plan and Add Ons Pages

PAULRANG18 — Mon, 21 Oct 2019 17:45:30 GMT

I've noticed the same thing when I changed plans. The payment dates are a day apart. I'm waiting for the change date to see what happens. On the surface, I believe the payment will be accepted on the earlier date and then adjusted to reflect the current plan. Hopefully, that's what happens. There shouldn't be two payments.

Re: Different Payment Due Dates on Overview and My Plan and Add Ons Pages

zkay — Mon, 21 Oct 2019 17:46:07 GMT

Both pages indicate "Payment Due Date" in bold. The difference you allude to is probably correct from your point of view, but it is unclear to me as a user. If you insist on this difference on the two pages, you should use "Renewal Date" and a different "Payment Due Date" AND place a sentence somewhere explaining the 1 day difference.

Re: Different Payment Due Dates on Overview and My Plan and Add Ons Pages

totalUser — Mon, 21 Oct 2019 17:52:08 GMT

One is for one time ( manual) payment and the other is for autopay.

Maybe if you don't have autopay setup and you didn't pay manually by 11.59 pm you will get suspended. I am not sure a I'm on autopay and I've seen people complaining about being 'expired' for over 12 hours on the renewal day. I'm paying mine well in advance i don't want to find out

Re: Different Payment Due Dates on Overview and My Plan and Add Ons Pages

zkay — Mon, 21 Oct 2019 18:10:26 GMT

So, maybe, if one is on autopayment it should read "Autopayment Date" as opposed to "Payment Due Date (.....)". I would find that a better UI, more intuitive, less confusing.

Re: Different Payment Due Dates on Overview and My Plan and Add Ons Pages

will13am — Mon, 21 Oct 2019 18:37:07 GMT

The wording can be confusing as the overview tab shows (One-time payment) and the payment tab shows (Autopay). I have always gone by the information on my rewards tab which shows the plan cycle start date. Plan cycle start date is quite clear.

Re: Different Payment Due Dates on Overview and My Plan and Add Ons Pages

oglat — Mon, 21 Oct 2019 18:42:03 GMT

@totalUser wrote:
One is for one time ( manual) payment and the other is for autopay.
Maybe if you don't have autopay setup and you didn't pay manually by 11.59 pm you will get suspended. I am not sure a I'm on autopay and I've seen people complaining about being 'expired' for over 12 hours on the renewal day. I'm paying mine well in advance i don't want to find out

If that's the case, one more reason to signup for autopay