topic Re: Can't login to update credit card in Get Support

Can't login to update credit card

zackchristensen — Wed, 05 Jan 2022 14:31:08 GMT

Can't login

Re: Can't login to update credit card

hairbag1 — Mon, 21 Oct 2019 16:29:57 GMT

Make sure you use correct username and password. The web page is slow...so be patient. Try again a bit later maybe. Try calling 611.

Re: Can't login to update credit card

Triguy — Mon, 21 Oct 2019 16:31:27 GMT

Try using a different browser and incognitio mode. Also clear your cache and cookies then reboot.

Re: Can't login to update credit card

BEER — Mon, 21 Oct 2019 17:31:27 GMT

@zackchristensen wrote:
Can't login

Happens all the time - suggest you wait at least 1/2 hr and try again.

Re: Can't login to update credit card

PAULRANG18 — Mon, 21 Oct 2019 17:32:16 GMT

Make sure your username and password are correct. If not, you will be asked to reset them. Sometimes there's a technical issue with the log in page and you can retry minutes later.

Re: Can't login to update credit card

zackchristensen — Mon, 21 Oct 2019 17:33:40 GMT

When I try calling 611 it doesn't help

Re: Can't login to update credit card

acmethod — Mon, 21 Oct 2019 17:57:59 GMT

This happend to a friend of mine when we were trying to activate. If you tried clearing your cache and that didnt work, try using a different computer, or a phone that uses a differnet IP address.

When we ran into this issue i seem to rememeber anything machine on my friends network was locked out or blacklisted for a day after a few failed attempts.

Re: Can't login to update credit card

acmethod — Mon, 21 Oct 2019 17:58:57 GMT

Do you have another computer (i.e. work computer) you could logging in with?