topic Re: Zero Service in Get Support

Zero Service

WhatHaveIDone — Wed, 05 Jan 2022 14:31:09 GMT

I signed up, paid up, and SIMed up a couple of days ago, and I am getting nothing in return. My phone thinks it's New Year's Day and I have no phone or text connections. Please tell me that I haven't made a mistake and shouldn't go running back to my old phone company. What should I do?

Re: Zero Service

gblackma — Sat, 15 Feb 2020 20:33:20 GMT

@WhatHaveIDone have you inserted your sim into another phone? When I set up my Samsung j1 2016, I had to put the PM SIM in my phone in the reverse direction to how the previous Bell SIM was inserted.

Try adding $1 to your self service / my account to see if it kick starts your service. If it doesn't work contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

@WhatHaveIDone wrote:
I signed up, paid up, and SIMed up a couple of days ago, and I am getting nothing in return. My phone thinks it's New Year's Day and I have no phone or text connections. Please tell me that I haven't made a mistake and shouldn't go running back to my old phone company. What should I do?

Re: Zero Service

CannonFodder — Sat, 15 Feb 2020 20:32:11 GMT

@WhatHaveIDone I think you need to provide more detail.....

Did you port a number from your old phone company?

Did you cancel your old phone company's plan/account before attempting a number port?

Did you manage to create an online account?

Does the SIM from your old company still work?

Re: Zero Service

ShawnC13 — Sat, 15 Feb 2020 20:32:58 GMT

@WhatHaveIDone wrote:
I signed up, paid up, and SIMed up a couple of days ago, and I am getting nothing in return. My phone thinks it's New Year's Day and I have no phone or text connections. Please tell me that I haven't made a mistake and shouldn't go running back to my old phone company. What should I do?

What type of phone do you have? Have you checked in your self serve to see if it says your account is active? Who was your previous provider and did you port a number over?

Re: Zero Service

WhatHaveIDone — Sat, 15 Feb 2020 20:34:59 GMT

Thanks. There's a $2 balance already and I've tried the autobot to no avail.

Re: Zero Service

kselmak — Sat, 15 Feb 2020 20:35:30 GMT

Hi @WhatHaveIDone

Did it ever work?

Do you get incoming/outgoing calls texts or data at all?

Did you port?

Did you try your sim in different phone? Though phone is unlocked when purchased ort may have locked itself to the previous provider.

You can walk into Koodo or Telus store and ask to test the sim for you if you can't get it from a friend.

What happens when you login to your selfserve https://selfserve.publicmobile.ca/ what is your status?

Re: Zero Service

WhatHaveIDone — Sat, 15 Feb 2020 20:36:07 GMT

Yes, I ported. No, I haven't cancelled my old plan yet.I have an account and now the old SIM is kaput. Thanks.

Re: Zero Service

ShawnC13 — Sat, 15 Feb 2020 20:37:31 GMT

So autopay is setup that would be the $2. What type of phone are you using is it compatible with PM's network

Re: Zero Service

kselmak — Sat, 11 Apr 2020 21:57:32 GMT

If the is sim stop working that means there port is complete.

@WhatHaveIDone can you please visit the closest Telus or Koodo store or public mobile stands and ask them to lend u phone for testing.

What kind of phone do you have

Re: Zero Service

Jb456 — Sat, 15 Feb 2020 20:38:36 GMT

@WhatHaveIDone wrote:
Yes, I ported. No, I haven't cancelled my old plan yet.I have an account and now the old SIM is kaput. Thanks.

What phone do you have?

Re: Zero Service

gblackma — Sat, 15 Feb 2020 20:39:20 GMT

So, it,sounds like your port is complete. Have you tried adding the $1 to kickstart your service? Try it and restart your phone.

Re: Zero Service

kselmak — Sat, 15 Feb 2020 20:39:04 GMT

@WhatHaveIDone

If you phone is locked please contact the previous provider or the phone manufacturer. They both must help you unlock it free of charge

Re: Zero Service

WhatHaveIDone — Sat, 15 Feb 2020 20:40:26 GMT

The phone has always worked and the SIM is brand new.

I get nada.

Yup.

Called previous provider and both guys said my phone is unlocked.

My status is active.

Re: Zero Service

WhatHaveIDone — Sat, 15 Feb 2020 20:41:00 GMT

It's on the compatibility list.

Re: Zero Service

WhatHaveIDone — Sat, 15 Feb 2020 20:41:48 GMT

I can try it in a different phone.

Re: Zero Service

kselmak — Sat, 15 Feb 2020 20:42:30 GMT

Do you have access to a phone that worked with Telus before for sure.

If you can put your sim in one to check if sim is dead or not

Re: Zero Service

kselmak — Sat, 15 Feb 2020 20:44:30 GMT

@WhatHaveIDone wrote:
I can try it in a different phone.

That's great, just make sure it's Telus or Koodo phone for sure, you can try it in 100s Rogers phones without being able to be sure. If family or friends don't have it, Koodo stores do for sure

Re: Zero Service

CannonFodder — Sat, 15 Feb 2020 20:44:45 GMT

Yeah, it DOES seem rather odd - the phone is compatible, the old provider's SIM no longer works, the account is active, and shows the $2 autopay reward..... seems like either a dead SIM, or the OP is in need of a Moderator.

Re: Zero Service

WhatHaveIDone — Sat, 15 Feb 2020 20:45:55 GMT

I'm already paid up for the month.

Re: Zero Service

Jb456 — Sat, 15 Feb 2020 20:48:04 GMT

@WhatHaveIDone wrote:
I'm already paid up for the month.

Care to tell us model of phone? Is it unlocked?

When you put sim in the phone is there any indication it's connected to Public Mobile?

Do you have another phone lying around to see if your service works on it? So that we can determine if it's a hardware issue or moderator issue?