topic Re: Long distance in Get Support

Long distance

woodrow1 — Wed, 05 Jan 2022 14:30:56 GMT

When I try to call Ontario or British Columbia on the $25.00 plan with unlimited calls across Canada keep getting long distance message and it will not dial the number?

Re: Long distance

Jb456 — Sat, 15 Feb 2020 16:47:36 GMT

Try putting a 1 infront of number

Re: Long distance

woodrow1 — Sat, 15 Feb 2020 16:50:40 GMT

I tried that no change.

Re: Long distance

gblackma — Sat, 15 Feb 2020 16:56:28 GMT

Elaborating on @Jb456 's answer. Since you have Canada wide calling all your contacts should be added with 11 digit numbers ie 1 ### ### ####.

Re: Long distance

gblackma — Sat, 15 Feb 2020 16:54:16 GMT

@woodrow1 is this happening to all your long distance calls? Or just this particular one? What area code are you trying to dial?

Re: Long distance

woodrow1 — Sat, 15 Feb 2020 16:59:04 GMT

Area code(205) and

Re: Long distance

Jb456 — Sat, 15 Feb 2020 17:04:45 GMT

Google says area code 205 is an Alabama number in USA??

Area code 205 is found in the US state of Alabama. Primarily servicing the city of Birmingham (population: 445687), area code 205 covers 20 counties of Alabama.

Re: Long distance

Dunkman — Sat, 15 Feb 2020 17:05:12 GMT

@woodrow1

Maybe try the following:

Reboot phone

Network reset

Toggle airplane mode on, then off.

If not working still, then you may need to contact moderator for help.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: Long distance

gblackma — Sat, 15 Feb 2020 17:16:38 GMT

Re: Long distance

Jb456 — Sat, 15 Feb 2020 17:10:40 GMT

@gblackma wrote:
You would need the either the $8 200 minute US Canada add on or the $15 400 minute international add on to call there @woodrow1

@gblackma I think that will just confuse him about the add-on 200 mins.....he said in his first post calling Ontario and British Columbia.

Re: Long distance

gblackma — Sat, 15 Feb 2020 17:17:21 GMT

. @woodrow1 are you currently in Canada or the US?

Re: Long distance

iPhoneUser — Sat, 15 Feb 2020 17:29:14 GMT

GOOD Buy...less per min.

1 x $15 add-on (3.75 cent/min.) 400 International Long Distance minutes add-on this gives you full calling LD including USA, Canada and International for less cost per minute than using the $8 add-on.

NOT SO GOOD Buy.....more per min.

1 x $8 add-on (4 cent/min.) 200 U.S. & Canada Long Distance minutes

Both add ons carry over month to month.

But no doubt as @Jb456 says.....likely has twisted numbers. Means 250 not 205.

Re: Long distance

Jb456 — Sat, 15 Feb 2020 17:19:51 GMT

@gblackma read his first post. When he trys to call Ontario or British Columbia.

You asked him what area code he is dialing.

He wrote 205

205 is an Alabama area code in USA.

Clearly this has nothing to do with a USA add-on.

Likely he has the area code wrong of who he is trying to reach in Ontario or British Columbia. closest area code to what he wrote is in British Columbia which is 250.

Re: Long distance

gblackma — Sat, 15 Feb 2020 17:24:44 GMT

I agree @Jb456 I blanked out any 👍reference to the 2 add ons . My post is now blank. Check for yourself.

Re: Long distance

will13am — Sat, 15 Feb 2020 18:05:47 GMT

@Jb456 wrote:
@gblackma read his first post. When he trys to call Ontario or British Columbia.

You asked him what area code he is dialing.

He wrote 205

205 is an Alabama area code in USA.

Clearly this has nothing to do with a USA add-on.

Likely he has the area code wrong of who he is trying to reach in Ontario or British Columbia. closest area code to what he wrote is in British Columbia which is 250.

Maybe it's a typo. Area code 250 is BC. In the past some account would encounter provisioning problems that affected the calling feature. The moderator team is required to do an account reset to fix the issue. This has by and large been irradiated with all plans having Canada wide calling. Province wide calling used to be the norm and each account is provisioned based on the area code of the number in the account. It's a lot cleaner today.

Re: Long distance

woodrow1 — Sat, 15 Feb 2020 18:25:33 GMT

Thanks a lot your solutions woke me up to the fact that I didn't check the area codes to closely before entering entering them into my phone.

Re: Long distance

woodrow1 — Sat, 15 Feb 2020 18:28:50 GMT

Everything is great now that I'm aware of the error I made.Thanks for everything

Re: Long distance

turky — Sat, 15 Feb 2020 19:52:58 GMT

Just so everyone is clear, the cross canada calling plans give you calls to all of Canada with a few exceptions so you should not have to have an addon to call . If you are trying to call the US as the op was (in error) it will be a long distance call with added charges

Re: Long distance

CannonFodder — Sat, 15 Feb 2020 20:14:44 GMT

@will13am wrote:
Maybe it's a typo. Area code 250 is BC. In the past some account would encounter provisioning problems that affected the calling feature. The moderator team is required to do an account reset to fix the issue. This has by and large been irradiated with all plans having Canada wide calling. Province wide calling used to be the norm and each account is provisioned based on the area code of the number in the account. It's a lot cleaner today.

Speaking of typos! 😉 Did you maybe intend to use, "eradicated"? 🤔

Re: Long distance

gblackma — Sat, 15 Feb 2020 20:16:44 GMT

@turky There are no additional or long distance charges on PM. Fyi the call from Canada to the US will only work If you are on one of the grandfathered hybrid US plans, the current $50 plan, the $8 US Canada 200 minute or the $15, 400 minute international add ons. If you don't have one of these, the call will not be completed.

@turky wrote:
Just so everyone is clear, the cross canada calling plans give you calls to all of Canada with a few exceptions so you should not have to have an addon to call . If you are trying to call the US as the op was (in error) it will be a long distance call with added charges