topic Re: payment issue in Get Support

payment issue

Arezoovina — Wed, 05 Jan 2022 14:30:52 GMT

Hi,

I put money in my account and my availible fund is even more than my plan cost now, however, the plan status iis expired. What should I do ?

payment issue

Arezoovina — Mon, 21 Oct 2019 06:23:40 GMT

Hi,

I put money in my account and my availible fund is even more than my plan cost now, however, the plan status iis expired. What should I do ?

Re: payment issue

popping — Mon, 21 Oct 2019 06:23:42 GMT

@Arezoovina wrote:
Hi,
I put money in my account and my availible fund is even more than my plan cost now, however, the plan status iis expired. What should I do ?

Is your phone still working?

If yes, ignore the warning. This is normal on the evening of your payment due date.

In couple hours, your plan will be renewed. By morning, your account staus will be back to active status again.

Re: payment issue

GinYVR — Mon, 21 Oct 2019 06:25:56 GMT

@ArezoovinaWhen is your renewal date? Do you still have service? If your renewal date is today and you stil have service you can safely ignore the message.

Re: payment issue

Arezoovina — Mon, 21 Oct 2019 06:28:59 GMT

There is not any way to be sure every thing is ok?

I mean how can I be sure my phone would not be down tomorrow?

I called *611 and it seems my plan is not work really.

Re: payment issue

Arezoovina — Mon, 21 Oct 2019 06:30:34 GMT

@popping wrote:
@Arezoovina wrote:
Hi,
I put money in my account and my availible fund is even more than my plan cost now, however, the plan status iis expired. What should I do ?
Is your phone still working?
If yes, ignore the warning. This is normal on the evening of your payment due date.
In couple hours, your plan will be renewed. By morning, your account staus will be back to active status again.

here is not any way to be sure every thing is ok?

I mean how can I be sure my phone would not be down tomorrow?

I called *611 and it seems my plan is not work really.

Re: payment issue

popping — Mon, 21 Oct 2019 06:35:52 GMT

@Arezoovina wrote:
There is not any way to be sure every thing is ok?
I mean how can I be sure my phone would not be down tomorrow?
I called *611 and it seems my plan is not work really.

Can you call city hall phone number to test it?

big box store like home depot or lowes without talking to a human.

Re: payment issue

Arezoovina — Mon, 21 Oct 2019 06:41:56 GMT

I call to them. It works. Does it mean there is no problem?

@popping wrote:
@Arezoovina wrote:
There is not any way to be sure every thing is ok?
I mean how can I be sure my phone would not be down tomorrow?
I called *611 and it seems my plan is not work really.
Can you call city hall phone number to test it?
big box store like home depot or lowes without talking to a human.

Re: payment issue

popping — Mon, 21 Oct 2019 06:48:46 GMT

@Arezoovina wrote:
I call to them. It works. Does it mean there is no problem?
@popping wrote:
@Arezoovina wrote:
There is not any way to be sure every thing is ok?
I mean how can I be sure my phone would not be down tomorrow?
I called *611 and it seems my plan is not work really.
Can you call city hall phone number to test it?
big box store like home depot or lowes without talking to a human.

Yes. If your phone works, ignore the message. This is how PM renewal works. PM loves to put their subscribers to renewal heart attack. lol

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Is-it-expected-to-see-the-account-status-as-plan-expired-on-the/m-p/323976#M38243

Re: payment issue

darlicious — Mon, 21 Oct 2019 06:49:07 GMT

@Arezoovina If you were able to call 611 you know your phone is working. Absolutely do not worry as long as you can use your phone everything will be ok. This is what happens when your account renews. As long as you topped it up or have a credit card on autopay nothing will go wrong. The site puts up all kinds or scary red warnings saying expired or suspended and it causes unnecessary panic among new users. Everyone's account looks this way during renewal. On your next one youll laugh at yourself for your reaction tonight. All is good. If your worried in the morning you can always reboot your phone for good measure. Now go get into bed...snuggle under those covers and get some sleep.

Re: payment issue

ChuckYeah — Mon, 21 Oct 2019 10:22:52 GMT

If it's not your renewal day, ie your plan expired then you added the funds:

First if you see the reactivate button in your self serve, click it and try manually loading $1 to your account. This sometimes jumpstarts the renewal process.

If that doesn't work, try the Lost Phone Trick:

Caution! There have been reports that the lost phone trick removes your autopay and may be other rewards for the cycle, please be aware of that before trying this solution.

1. Report your phone lost/stolen in the self service account and logout.
2. Wait 5-10 minutes.
3. Re-login to self serve and report phone found.
4. Reboot your phone. This seems to reset your SIM card and has been known to reactivate your account.

Re: payment issue

computergeek541 — Mon, 21 Oct 2019 19:58:20 GMT

(duplicate threads merged)