topic Re: Lost Phone in Get Support

Lost Phone

zhysalazar — Wed, 05 Jan 2022 14:30:51 GMT

Hello I need help! I lost my phone along with my Public Mobile sim card. Now I bought a new sim card. I logged on to my account and went to change sim card. As I entered the sim card number it keeps on saying that there is a problem and it does not want to go through. Do I need to activate the new sim card first before changing it?

Re: Lost Phone

popping — Sat, 15 Feb 2020 04:59:08 GMT

@zhysalazar wrote:
Hello I need help! I lost my phone along with my Public Mobile sim card. Now I bought a new sim card. I logged on to my account and went to change sim card. As I entered the sim card number it keeps on saying that there is a problem and it does not want to go through. Do I need to activate the new sim card first before changing it?

No, you do not need to activate the new SIM card.

You are changing your account to use a new SIM card as your account is already activated and active.

Logoff and restart your browser and try again.

Re: Lost Phone

computergeek541 — Sat, 15 Feb 2020 05:00:11 GMT

@zhysalazar wrote:
Hello I need help! I lost my phone along with my Public Mobile sim card. Now I bought a new sim card. I logged on to my account and went to change sim card. As I entered the sim card number it keeps on saying that there is a problem and it does not want to go through. Do I need to activate the new sim card first before changing it?

You need to go through the change sim card process, but it sounds as if you've done that. It could just be a website error, but with the request possibly going through fine. Check if the service works on the sim card.

I'm not completely sure if you need to tell the system that you "found" your phone, or if the system assumes that automatically based on the sim card change.

Re: Lost Phone

Dunkman — Sat, 15 Feb 2020 05:15:04 GMT

@zhysalazar

You can also try a different web browser, clear cache or incognito mode. Chrome incognito works well with this site.

After entering the new SiM number, from my understanding from previous situations, you will need to report your phone found.

Re: Lost Phone

mpcdesign — Sat, 15 Feb 2020 21:10:15 GMT

@zhysalazar ,

am assuming within your profile, you clicked on the 'Change SIM card' option correct?

And if you have already, and still having the issues, it's time to contact the moderator team.
Click on this link for a private message. Be advised, they will send you a message and you would need to respond within 24 hours, or you need to submit again!

edited by computergeek541: screenshot removed (referral code)

Re: Lost Phone

Ckyaimee — Sat, 15 Feb 2020 13:01:43 GMT

This happened to me when I initially signed up - I contacted a moderator (through asking Simon) and they were able to help me!

Re: Lost Phone

Stephen_Wilson — Sun, 16 Feb 2020 21:34:42 GMT

I would say just go through the "Change SIM Card" process, but since you've already done that, maybe it's just a error and just restarting the page could fix it.