topic Re: Landing page plan? in Get Support

Landing page plan?

Brainybeauty — Wed, 05 Jan 2022 14:30:29 GMT

So...I'm trying to navigate my account to change my plan, I want the $50 8g can/us calling plan-but all I'm offered when I'm logged in is add ons. HELP

Re: Landing page plan?

computergeek541 — Fri, 14 Feb 2020 06:48:15 GMT

@Brainybeauty wrote:
So...I'm trying to navigate my account to change my plan, I want the $50 8g can/us calling plan-but all I'm offered when I'm logged in is add ons. HELP

You need to click near the top "Plans and Add-ons" and then on "Change Plan".

Re: Landing page plan?

Brainybeauty — Fri, 14 Feb 2020 06:50:53 GMT

Tried every option. Nope.
does it not allow proper function if you're on your cellphone browser?

Re: Landing page plan?

Brainybeauty — Fri, 14 Feb 2020 06:55:29 GMT

@CS_Agent

Re: Landing page plan?

mpcdesign — Fri, 14 Feb 2020 07:06:31 GMT

@Brainybeauty ,

Logged into your self-serve account, by clicking on this link
Click on the Change Plan button
Choose the $50 8g can/us. It may take a few minutes.
Make sure you click on either Change plan now or Change on Next Renewal Date. Be advised, if you currently just renewed, or still on a plan, and if you click on change plan now, you will be essentially be paying again. If you can hold out till the renewal date, you could save yourself $50 bucks.

Re: Landing page plan?

darlicious — Fri, 14 Feb 2020 07:16:33 GMT

@Brainybeauty

Follow @mpcdesign instructions but be sure to clear your browser, have only one tab open and use secret/incognito mode in chrome, Firefox or safari. It can't hurt to reboot your phone first as well. Use this method anytime you are doing changes in your account. BTW it is recommended to use the "change at next renewal" option unless you need the data right away and you don't mind losing the value of what's left in your current plan. You can cancel it at anytime before your renewal begins.

@mpcdesign Nice job of laying it out for @Brainybeauty.

Re: Landing page plan?

Brainybeauty — Fri, 14 Feb 2020 07:25:39 GMT

Eternally grateful @mpcdesign

Re: Landing page plan?

Brainybeauty — Fri, 14 Feb 2020 07:26:30 GMT

Thank you @darlicious

Re: Landing page plan?

mpcdesign — Fri, 14 Feb 2020 07:29:18 GMT

bravo. bravo. bravo.....am bowing down to you @Brainybeauty for you accepting my suggestion as a solution!

Re: Landing page plan?

darlicious — Fri, 14 Feb 2020 07:51:49 GMT

@Brainybeauty You know we fire hydrants have to stick together and look out for one another.

Thanks too....you reminded me to change the bfs plan from the $50 to the $40 now that his promo is over.....on his next renewal of course! I topped up his balance too.....sometimes Auto Pay will fail on a downgrade in plan....but it sounds like your upgrading so in theory you should be ok but you could always be proactive and top up your account $50 just to be safe.

Re: Landing page plan?

AE_Collector — Fri, 14 Feb 2020 16:30:57 GMT

@Brainybeauty wrote:
I want the $50 8g can/us calling plan.....

Be certain that you understand that this plan WILL give you "US Calling" from Canada (IE: has an included Long Distance to the US add-on) But DOES NOT give any functionality within the USA without purchasing a 10 day roaming add-on. There used to be a $60 version of this same plan that allowed calling/texting while travelling within the USA plus it had 2Gb of US only data on top of the 8/8.5Gb of Canada only data.

AE_Collector

Re: Landing page plan?

Brainybeauty — Fri, 14 Feb 2020 16:36:56 GMT

Thank you 😊