topic Issue logging in in Get Support

Issue logging in

rickyr11 — Wed, 05 Jan 2022 14:29:29 GMT

For the past couple of days we have been trying to reset the password for our self-serve account. The question that comes up is "test question", we are not sure what the answer is. I created a ticket, and a moderator did reach out but I was not notifyed via email that I got a message so I did not see it. Can a moderator reach out again and reset the password for me. This is the ticket #123913-623.

Re: Issue logging in

Jb456 — Thu, 13 Feb 2020 15:42:10 GMT

Private message the moderators at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue logging in

rickyr11 — Thu, 13 Feb 2020 15:44:48 GMT

Thanks

Re: Issue logging in

hycm53 — Thu, 13 Feb 2020 16:04:06 GMT

Did you try looking your junk email?

Re: Issue logging in

rickyr11 — Thu, 13 Feb 2020 16:06:57 GMT

Yeah nothing was there, a mod did reach out but I didn't get an email notification for the PM. I have contacted them again, waiting for them to reset the password.