topic Re: Cannot process payment in Get Support

Cannot process payment

sabinous — Wed, 05 Jan 2022 14:29:06 GMT

Hi everyone,

I've been trying to pay for my account however I always get this message (see photos below).

I have removed my card and re-entered it however I keep on getting the same message.

I have a VISA debit but have never had any issues with it previously.

Can anyone help me with this issue?

Thanks,

Sabina

Re: Cannot process payment

hairbag1 — Thu, 17 Oct 2019 19:15:08 GMT

If you're in a rush...just get some payment vouchers at 7-11 type of retailer and add to your account using *611.

Your credit card issue may clear itself after an hour or more.

You can try calling *611 and using the credit card that's on your file...see if that works and let us know.

Re: Cannot process payment

ChuckYeah — Thu, 17 Oct 2019 19:17:28 GMT

Your address must match the billing address of the credit card exactly. Don't use the apt# field. Use a 6 character postal code, no space or drop last digit.

Re: Cannot process payment

geopublic — Thu, 17 Oct 2019 19:32:23 GMT

@sabinous Instead of using amount due try using the custom amount option. Enter the amount owing and click on the submit button. After the tax has been added click on the submit button on more time.

Re: Cannot process payment

PAULRANG18 — Thu, 17 Oct 2019 19:45:10 GMT

Try using Autopay instead of entering card number manually. It's worked fine for me for a month and a half since I moved to PM. If issue persists, go to a moderator for help. Click on ?, bottom right and follow instructions.

Re: Cannot process payment

sabinous — Sun, 20 Oct 2019 03:31:45 GMT

I just tried this and it didn't work 😞

I've contacted the moderators anyway

Re: Cannot process payment

sabinous — Sun, 20 Oct 2019 03:32:33 GMT

Thanks for your reply. I've double check this and it matches my address on my debit card.

I've contacted the moderators anyway

Re: Cannot process payment

sabinous — Sun, 20 Oct 2019 03:33:46 GMT

Thanks for your response.

I least I know I can go into 7/11 as a backup option.

My account still has the same issue and has been acting like this for almost 2 weeks now.

I've contacted the moderators anyway!