topic Re: Finding Account Age in Get Support

Finding Account Age

textmedevo — Wed, 05 Jan 2022 14:28:43 GMT

Hi,
Was thinking I would have had the loyalty discount applied to my account this month, I thought I had signed up in September of last year. Of course I may be incorrect, but I can't seem to find my account age or date of sig up anywhere online.

Re: Finding Account Age

GR — Wed, 16 Oct 2019 13:42:35 GMT

@textmedevo the way I found mine was to go in payment history and check around when u think the account opened up. The 1$ loyalty will show up for the 13th payment

Re: Finding Account Age

Dunkman — Wed, 16 Oct 2019 13:52:14 GMT

@textmedevo

You would have gotten a welcome email and text when you first signed up. Maybe also can check your credit card billing history.

You can check your transaction/payment history page, but I think that it only goes ~~back 6 months~~. (12 months)

Edit: Just tried on my account, able to check back 12 month if you enter the calander dates.

Usually, you will see the $1 show up by your loyalty rewards section in the overview page, then the next month, you will actually get the credit (13th month

Re: Finding Account Age

will13am — Wed, 16 Oct 2019 14:07:01 GMT

@Dunkman wrote:
@textmedevo
You would have gotten a welcome email and text when you first signed up. Maybe also can check your credit card billing history.

You can check your transaction/payment history page, but I think that it only goes ~~back 6 months~~. (12 months)
Edit: Just tried on my account, able to check back 12 month if you enter the calander dates.

Usually, you will see the $1 show up by your loyalty rewards section in the overview page, then the next month, you will actually get the credit (13th month

It seems to be all over the map. I just tried on two accounts that are currently receiving $1 loyalty reward. In both cases, I could not get an entire year of transaction data. In one case, I got 6 months and in the other case, I got up to the beginning of this year.

Re: Finding Account Age

cellphoneuser1 — Thu, 17 Oct 2019 04:13:41 GMT

@textmedevo wrote:
Hi,
Was thinking I would have had the loyalty discount applied to my account this month, I thought I had signed up in September of last year. Of course I may be incorrect, but I can't seem to find my account age or date of sig up anywhere online.

If were postpaid at your old carrier, you could check when your last bill was if you ported to Public Mobile.

Re: Finding Account Age

Korth — Fri, 18 Oct 2019 05:25:28 GMT

@textmedevo

Your profile says "Date Registered: 13-11-2018". I'm guessing you created your PM Community account on the same day you created your PM Self-Serve account.

Re: Finding Account Age

PAULRANG18 — Fri, 18 Oct 2019 16:44:14 GMT

On the my account page, click on USAGE heading and try to reverse all the way back as far as possible and that may give you the account opening date.

Re: Finding Account Age

smp99 — Fri, 18 Oct 2019 16:50:50 GMT

Let say you started Sep1-18 for argument sake.

Remember, loyalty starts to count after 1yr (12 months) but your plan is only 30 days, so 12 plan renewals = 360 days, 5 days short of a year. So your loyalty will start on your first renewal payment after Sep1-19. But you would have just renewed Aug26 (no loyalty). Your first loyalty credit should appear on your Sep25 payment.

Re: Finding Account Age

CS_Agent — Fri, 18 Oct 2019 20:48:16 GMT

Re: Finding Account Age

dabr — Fri, 18 Oct 2019 19:40:39 GMT

@Korth wrote:
@textmedevo
Your profile says "Date Registered: 13-11-2018". I'm guessing you created your PM Community account on the same day you created your PM Self-Serve account.

That's not necessarily true, I know because I didn't create my community account until several days after activating my account. That was mostly because I didn't quite understand that in order to contact moderators, a community account was required even though I tried to do my homework before joining PM.

Re: Finding Account Age

Korth — Fri, 18 Oct 2019 20:41:28 GMT

@dabr

True, the two accounts are separate, which is why I only suggested they could be the same date. Community join date is a good reference point (for most people) if no other history is available.

And the Mods offered a better solution above. (Albeit addressed to the wrong person.)

Re: Finding Account Age

dabr — Fri, 18 Oct 2019 20:43:40 GMT

@Korth wrote:
@dabr
True, the two accounts are separate, which is why I only suggested they could be the same date. Community join date is a good reference point (for most people) if no other history is available.

And the Mods offered a better solution above.

Agreed:)

Lol, I just noticed who the moderators referenced after you posted!

Re: Finding Account Age

darlicious — Sun, 20 Oct 2019 07:45:01 GMT

@dabr Hey would anyone like to repeat the moderators suggestion since their post is now blank.

Re: Finding Account Age

Korth — Sun, 20 Oct 2019 08:34:52 GMT

@darlicious

One of the Mods advised sending the request to the Moderator Team (as a private message, I assume, since Simonbot lacks much capacity for processing new and unusual communications)... saying that they should be able to provide account details but they first require all the usual information is submitted to authenticate customer identity.

Re: Finding Account Age

cavemantoronto — Sun, 20 Oct 2019 08:54:14 GMT

@Korth wrote:
@darlicious
One of the Mods advised sending the request to the Moderator Team (as a private message, I assume, since Simonbot lacks much capacity for processing new and unusual communications)... saying that they should be able to provide account details but they first require all the usual information is submitted to authenticate customer identity.

If you choose the right options in the ticket, it lets you type explanation to problem.

Re: Finding Account Age

Korth — Sun, 20 Oct 2019 09:03:20 GMT

@textmedevo

I notice that my old phone is still full of "Public Mobile here..." texts. I never deleted any, lol, and the first/oldest ones ("Congrats! Rewards have been applied to your account" and "Your payment has been successfuly added to your account") were sent on the date of my first Plan renewal (which for me was exactly 90 days after I first activated my old 90-day Plan).

Maybe your phone still has similar msg history from PM.

Maybe your phone OS has logged previous months of Call time or Data usage on your SIM card (or phone number). Maybe total logged Uptime is enough, if your phone was new (or factory-reset) when you activated on PM. Surprising how much useful info can be found in the useless junk.

You can also read the service activation date with a USB SIM Card Reader. Surprising what's stored on SIM cards. And disturbing how much of it can be easily viewed (or copied/edited/wiped) with cheaply available consumer gadgets.

Re: Finding Account Age

cavemantoronto — Sun, 20 Oct 2019 09:14:53 GMT

@Korth wrote:
@textmedevo
I notice that my old phone is still full of "Public Mobile here..." texts. I never deleted any, lol, and the first/oldest ones ("Congrats! Rewards have been applied to your account" and "Your payment has been successfuly added to your account") were sent on the date of my first Plan renewal (which for me was exactly 90 days after I first activated my old 90-day Plan).

The first message would be the one that says "your PIN is" and is received as soon as activated.

Re: Finding Account Age

Kim1971kim — Wed, 06 Nov 2019 15:40:30 GMT

Search public mobile in your emails and see if you can find the welcome email 🙂