topic Re: US calling: Need help in Get Support

US calling: Need help

Pramodchandra — Wed, 05 Jan 2022 14:28:37 GMT

Hello! I’m on a $50 plan since six months and was able to call any US number with no restrictions. But lately I’m not able to call any US number and when I try the message says that I have no talk to my plan. I checked my account everything seems to be alright. Could any one please advice on what I can do to get my Us calling service back.

Re: US calling

geopublic — Wed, 16 Oct 2019 01:16:46 GMT

@Pramodchandra If you account is active then please note that the following area code + exchange are not permitted when calling:

712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726, 530-881.

Are you calling any of the above combos?

Re: US calling

Pramodchandra — Wed, 16 Oct 2019 01:19:10 GMT

@geopublic @My account is active and I’m not calling number with the mentioned area code + exchanges.

Re: US calling

cellphoneuser1 — Wed, 16 Oct 2019 01:21:11 GMT

@Pramodchandra wrote:
@geopublic @My account is active and I’m not calling number with the mentioned area code + exchanges.

If you've checked your numbers and still not working, you need moderator help. Click question mark to open a ticket to have moderarors look.

Re: US calling: Need help

ChuckYeah — Wed, 16 Oct 2019 01:20:44 GMT

There was a case similar to this a few days ago and it seemingly just fixed itself. However, that was just one us # that gave this msg. Can you try another us number and see if that works? We never found the solution but it was a short lived issue I believe.

Re: US calling: Need help

ChuckYeah — Wed, 16 Oct 2019 01:22:30 GMT

@ChuckYeah wrote:
There was a case similar to this a few days ago and it seemingly just fixed itself. However, that was just one us # that gave this msg. Can you try another us number and see if that works? We never found the solution but it was a short lived issue I believe.

We surmised it may have been on the other end, despite the obvious sounding pm error msg!

Re: US calling: Need help

Pramodchandra — Wed, 16 Oct 2019 01:31:54 GMT

@ChuckYeah Seems like the issue sorted itself out. I’m able to call now. Any insights into why this might be happening.

Re: US calling: Need help

ChuckYeah — Wed, 16 Oct 2019 10:05:08 GMT

Not really, might want to private message the @CS_Agent and report it. May be an isolated case or two, but if they don't know, they can't address it.