topic Re: Paid But Plan is Not Working in Get Support

Paid But Plan is Not Working

jijundl — Wed, 05 Jan 2022 14:27:53 GMT

Hi there! I received a message from PublicMobile saying that my payment was successful, but when I try to text, call, or use my data, it does not work. Calling produces a message saying that there is no active plan.

Help is much appreciated!

Re: Paid But Plan is Not Working

GR — Sun, 13 Oct 2019 18:29:23 GMT

@jijundl can you log in to your self serve account and see if it says active and is paid up

Re: Paid But Plan is Not Working

popping — Sun, 13 Oct 2019 19:27:39 GMT

@jijundl

You account may not be provisioned correctly. Try adding $1 to your account. This will trigger PM system to re-run the provision software again.

Re: Paid But Plan is Not Working

popping — Sun, 13 Oct 2019 19:29:39 GMT

@jijundl

Restart your phone may get things working again.

Re: Paid But Plan is Not Working

jijundl — Sun, 13 Oct 2019 19:54:56 GMT

Restarting did not help, but thank you!

Re: Paid But Plan is Not Working

jijundl — Sun, 13 Oct 2019 19:55:57 GMT

It is active and says it was paid as well (next payment due Nov 11), and I received text confirmation that it was successful as well.

Re: Paid But Plan is Not Working

GinYVR — Sun, 13 Oct 2019 20:18:53 GMT

@jijundlAdd a $1 to your account.. it is one of the ways to restart the plan. If that doesn't work you will need to contact the moderators (wait time can be up to 2 days).

Re: Paid But Plan is Not Working

hairbag1 — Sun, 13 Oct 2019 20:22:44 GMT

@jijundl wrote:
Restarting did not help, but thank you!

Try removing sim for a moment...then reinstall/restart.

Re: Paid But Plan is Not Working

hairbag1 — Sun, 13 Oct 2019 20:29:26 GMT

@hairbag1 wrote:
@jijundl wrote:
Restarting did not help, but thank you!
Try removing sim for a moment...then reinstall/restart.

If you have a phone with dual sim slots, try the sim in the other slot.

Re: Paid But Plan is Not Working

cellphoneuser1 — Sun, 13 Oct 2019 22:09:28 GMT

Did reporting phone as lost and found work? That might jumpstart your plan.

Re: Paid But Plan is Not Working

jijundl — Sun, 13 Oct 2019 22:46:45 GMT

That didn’t work either 😞

Re: Paid But Plan is Not Working

hairbag1 — Sun, 13 Oct 2019 22:53:02 GMT

Log into My Account / Plan & Add-ons / Lost-Stolen...click Suspend service, then log out. After a few minutes, log back in and repeat the steps only this time click Resume service, then log back out and reboot your phone.

Did you try these steps ?

Re: Paid But Plan is Not Working

cellphoneuser1 — Sun, 13 Oct 2019 23:08:44 GMT

@hairbag1 wrote:
Log into My Account / Plan & Add-ons / Lost-Stolen...click Suspend service, then log out. After a few minutes, log back in and repeat the steps only this time click Resume service, then log back out and reboot your phone.
Did you try these steps ?

I think @jijundl already tried that from message before yours. It might not be obvious because I wasn't quoted.

Re: Paid But Plan is Not Working

Master2001 — Mon, 14 Oct 2019 01:28:18 GMT

If it is an iPhone, try connecting your iPhone to your computer with a USB cable and run iTunes. IPhone devices may need to connect to an Apple server to activate.