topic Re: Cellular Data Not Working After Changing SIM Card in Get Support

Re: Cellular Data Not Working After Changing SIM Card

Charles5 — Wed, 05 Jan 2022 14:27:48 GMT

Hello everyone, did anyone ever ending up finding a solution to this? Or do we just have to keep doing a factory reset each time without restoring the old profile? I'm experiencing the very same issue right now.

Re: Cellular Data Not Working After Changing SIM Card

darlicious — Tue, 11 Feb 2020 20:18:20 GMT

@Charles5 Do you have an iPhone as well?

Re: Cellular Data Not Working After Changing SIM Card

Staliger — Tue, 11 Feb 2020 20:27:20 GMT

@Charles5 wrote:
Hello everyone, did anyone ever ending up finding a solution to this? Or do we just have to keep doing a factory reset each time without restoring the old profile? I'm experiencing the very same issue right now.

@Charles5 Did you check you APN settings/restart phone?

Re: Cellular Data Not Working After Changing SIM Card

Charles5 — Tue, 11 Feb 2020 21:02:41 GMT

I have an Android phone.

Yes, I've verified multiple times that the APN settings are correct.

I've performed Network Reset several times already.

But this explanation seems to make sense: "It turns out the profile for the other SIM card I was using (AOW) was still resident in the phone, even though it wasn't showing in the settings and had been deleted."

The big question is: is there a way of finding and getting rid of this corrupted entry without performing an entire factory reset?

Re: Cellular Data Not Working After Changing SIM Card

gblackma — Tue, 11 Feb 2020 21:16:17 GMT

@Charles5 what brand and model Android phone do you have?

@Charles5 wrote:
I have an Android phone.
Yes, I've verified multiple times that the APN settings are correct.
I've performed Network Reset several times already.
But this explanation seems to make sense: "It turns out the profile for the other SIM card I was using (AOW) was still resident in the phone, even though it wasn't showing in the settings and had been deleted."

The big question is: is there a way of finding and getting rid of this corrupted entry without performing an entire factory reset?

Re: Cellular Data Not Working After Changing SIM Card

Charles5 — Tue, 11 Feb 2020 21:27:31 GMT

OnePlus 5

Re: Cellular Data Not Working After Changing SIM Card

gblackma — Tue, 11 Feb 2020 21:36:55 GMT

@Charles5 if you have accesse to another providers SIM? Turn off, insert it, and restart your phone . Then repeat the process with your PM SIM.

@Charles5 wrote:
OnePlus 5

Re: Cellular Data Not Working After Changing SIM Card

Charles5 — Tue, 11 Feb 2020 21:40:54 GMT

It's a dual sim phone. The other SIM slot has AT&T but it doesn't have a data plan (only calling and texting). I've already removed that and tried - no luck 😞

Re: Cellular Data Not Working After Changing SIM Card

gblackma — Tue, 11 Feb 2020 21:49:25 GMT

@Charles5 does the PM SIM work if you remove the at&t SIM and vice versa? Also, have you tried switching the 2 slim slots.? I found this post here that describes a problem with at&t and other Sims not working at the same time https://forums.oneplus.com/threads/dual-sim-issues.412363/page-4

@Charles5 wrote:
It's a dual sim phone. The other SIM slot has AT&T but it doesn't have a data plan (only calling and texting). I've already removed that and tried - no luck 😞

Re: Cellular Data Not Working After Changing SIM Card

geopublic — Tue, 11 Feb 2020 22:09:20 GMT

@Charles5 When you’re finished using your AOW Data SIM, you need to delete the AOW profile from your device before you swap back to your carrier SIM. Did you do that?

Also dial *#*#4636#*#* and review all the system info. any reference to AOW?

Re: Cellular Data Not Working After Changing SIM Card

brandon69 — Wed, 19 May 2021 18:04:14 GMT

How do you delete the AOW profile from your device?

Re: Cellular Data Not Working After Changing SIM Card

darlicious — Wed, 19 May 2021 18:12:16 GMT

@brandon69

Good question....I have no idea!

If its an iPhone then @LurganIeUk or @AE_Collector can help. If its Android then maybe @Anonymous can probably weigh in. They are all old enough to possibly have had an AOL account.🤣

Re: Cellular Data Not Working After Changing SIM Card

computergeek541 — Wed, 19 May 2021 18:44:20 GMT