topic Re: Changing company in Get Support

Changing company

Saileshkumar — Wed, 05 Jan 2022 14:27:39 GMT

Is it possible to change my chatr number to public ?

Re: Changing company

gblackma — Tue, 11 Feb 2020 19:20:55 GMT

Yes it is @Saileshkumar . Though it is recommended that you set up your PM sim self service/ my account witha temporary phone number and port your chatr number from within. You chatr account must be active to port .

@Saileshkumar wrote:
Is it possible to change my chatr number to public ?

Re: Changing company

Triguy — Tue, 11 Feb 2020 19:19:31 GMT

Here is a guide about porting. https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat...

Re: Changing company

Luddite — Tue, 11 Feb 2020 19:45:07 GMT

@Triguy wrote:
Here is a guide about porting. https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat...

Good link except for being slightly dated - referral is now by code not phone number.

Re: Changing company

popping — Tue, 11 Feb 2020 20:14:24 GMT

@Saileshkumar wrote:
Is it possible to change my chatr number to public ?

Chatr online does not tell you your account number. Call Chatr to get your Chatr account # first before starting the porting process.

1. You account must be active before you can port your Chatr number to PM. Don't cancel your Chatr number and let the porting process to cancel your Chatr account.

2. You need your account#, your full name on your account and your phone# to be ported.

Re: Changing company

PAULRANG18 — Tue, 11 Feb 2020 20:41:18 GMT

Do not close Chatr account before porting as it must remain active. Account #, phone #, and address will need to be provided. Port may take several hours or a day to complete. Use Chatr sim until it stops working at which point port is complete. Insert PM sim then to continue with service.

Re: Changing company

tlh_khan — Sun, 16 Feb 2020 01:01:59 GMT

I made payment yesterday 14 Feb and my account was expiring 16 Feb tomorrow and today 15 Feb I switch my account to another comapny how can I reverse my payment from my account

Re: Changing company

Jb456 — Sun, 16 Feb 2020 01:04:00 GMT

@tlh_khan wrote:
I made payment yesterday 14 Feb and my account was expiring 16 Feb tomorrow and today 15 Feb I switch my account to another comapny how can I reverse my payment from my account

Not possible. Public Mobile is prepaid service. You pay your 30days in advance. There would be no refunds.

Re: Changing company

tlh_khan — Sun, 16 Feb 2020 01:05:33 GMT

That payment I made it for next month plan which is not started my plan is expiring 16 Feb

Re: Changing company

tlh_khan — Sun, 16 Feb 2020 01:08:20 GMT

My account is disabled and there is 50$ credit is balance how could i reverse it

Re: Changing company

Jb456 — Sun, 16 Feb 2020 01:13:08 GMT

@tlh_khan wrote:
My account is disabled and there is 50$ credit is balance how could i reverse it

You'll have to contact moderators. When you port your number out your account gets closed automatically.

The moderators will look into this for you.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing company

Dunkman — Sun, 16 Feb 2020 01:13:18 GMT

@tlh_khan wrote:
My account is disabled and there is 50$ credit is balance how could i reverse it

@tlh_khan

Sorry but you are out of luck.

Once you chage plan/port out, your account is permanently closed. Unable to access the credit

Re: Changing company

popping — Sun, 16 Feb 2020 01:14:02 GMT

@tlh_khan wrote:
My account is disabled and there is 50$ credit is balance how could i reverse it

As @Jb456 said, PM is a prepaid service provider. There is no refund for any fund left in your account after your account was canceled by porting out.

Re: Changing company

tlh_khan — Sun, 16 Feb 2020 01:19:51 GMT

Thats not fair it should be return I hope that public will closed soon

Bye

Re: Changing company

Anonymous — Sun, 16 Feb 2020 01:49:05 GMT

@tlh_khan wrote:
Thats not fair it should be return I hope that public will closed soon

Bye

If you're still around...I agree if it's your real money in the account. If you've only accumulated rewards and credits though then it's not real money.

I've read a couple things here recently where arguments have been made but I haven't heard the outcome.

Re: Changing company

CannonFodder — Sun, 16 Feb 2020 01:58:09 GMT

@tlh_khan wrote:
I made payment yesterday 14 Feb and my account was expiring 16 Feb tomorrow and today 15 Feb I switch my account to another comapny how can I reverse my payment from my account

I suppose a good question would be, since your "account was expiring 16 Feb.", and you switched your account to another provider today(15 Feb.), WHY would you make a payment on the account YESTERDAY? It makes no sense, unless you stumbled upon a SMOKIN' hot deal, that you couldn't resist, at the other provider, AFTER you made that payment?

Re: Changing company

tlh_khan — Sun, 16 Feb 2020 02:31:26 GMT

Yes you are correct why I change its good to answer you because tomorrow I am travelling to Calgary Alberta and I knew it Public Mobile had issue with signal If I got stuck and no signal Then? Main reason is that I am moing to another province Thats why I change my plane suddenly other wise I don't have money for waste like that non sense.

Re: Changing company

CannonFodder — Sun, 16 Feb 2020 03:22:11 GMT

@tlh_khan wrote:
Yes you are correct why I change its good to answer you because tomorrow I am travelling to Calgary Alberta and I knew it Public Mobile had issue with signal If I got stuck and no signal Then? Main reason is that I am moing to another province Thats why I change my plane suddenly other wise I don't have money for waste like that non sense.

Uhm, unless you know, for a fact, that PM's signal is poor where you're going, that makes no sense either, since their coverage, via the Telus/Bell reciprocal tower sharing agreement, is as good as it gets in this country, but whatever works for you....