topic Re: Payment happened twice, can I get refund of one payment in Get Support

Payment happened twice, can I get refund of one payment

richardforc — Wed, 05 Jan 2022 14:27:34 GMT

Hi,

I am a visitor to Canada.

When I tried to change the plan (35$) and made a payment, unforturnately payment happened twice (two time 35$).

I may not use the network from next month. Can I get a refund of 35$?

Re: Payment happened twice, can I get refund of one payment

mimmo — Sun, 13 Oct 2019 15:26:48 GMT

@richardforc in these situations you will need to contact the moderators with your request and details.

The best way to contact moderators is to use the ChatBot SIMon (the green ? on bottom of screen). Typing "submit ticket" then clicking on "contact us", is the quickest way I have found to get to the submit ticket for moderator assistance form.

Re: Payment happened twice, can I get refund of one payment

geopublic — Sun, 13 Oct 2019 15:35:14 GMT

@richardforc

Re: Payment happened twice, can I get refund of one payment

Dunkman — Sun, 13 Oct 2019 15:38:42 GMT

@richardforc

Check if you have available funds of $35 either in your self service account or dialing 611.

If you have that positive balance, it is just easier to use it for next month. Moderators can take up to several weeks to issue a refund. However, if you are not going to use for next month, then moderators is your only option.

Re: Payment happened twice, can I get refund of one payment

richardforc — Mon, 21 Oct 2019 03:47:45 GMT

I reached out to Moderator and issue is resolved.

Re: Payment happened twice, can I get refund of one payment

hairbag1 — Mon, 21 Oct 2019 03:51:50 GMT

So did you get a full refund or something else ? How was this resolved for you ?

Re: Payment happened twice, can I get refund of one payment

AE_Collector — Mon, 21 Oct 2019 14:14:07 GMT

Did the payment actually get taken twice or were you on a plan and changed to the $35 plan immediately rather than at next renewal thus forfeiting the original plan payment you had made? The $35 plan seems like such an unlikely plan to be on for most it makes me wonder if it was a change to this plan for the current bonus data add-on which is available on $35 and higher plans.

AE_Collector

Re: Payment happened twice, can I get refund of one payment

richardforc — Mon, 21 Oct 2019 20:30:34 GMT

Yes, @hairbag1 . I got full refund within three days.

Re: Payment happened twice, can I get refund of one payment

richardforc — Mon, 21 Oct 2019 20:33:45 GMT

Hi @AE_Collector ,

The payment was happened twice with $35. Since, I may not using the network from next month. They have initiated the refund super fast.

Thanks to Public Mobile.

Re: Payment happened twice, can I get refund of one payment

AE_Collector — Mon, 21 Oct 2019 20:50:24 GMT

That is decent of them. Nice to see them fix things promptly when it really matters.

AE_Collector

Re: Payment happened twice, can I get refund of one payment

ishmael — Mon, 20 Apr 2020 15:06:28 GMT

please can i get a refund

Re: Payment happened twice, can I get refund of one payment

BearFBI — Mon, 20 Apr 2020 15:58:06 GMT

@ishmael What refund do you want? Did you pay twice? You can leave the balance in your account to pay for next month

Re: Payment happened twice, can I get refund of one payment

AE_Collector — Mon, 20 Apr 2020 15:38:42 GMT

A different person has tagged onto this 6 month old topic and asked for a refund but no indication why. They don't say that it is because of a double payment.

AE_Collector

Re: Payment happened twice, can I get refund of one payment

BearFBI — Mon, 20 Apr 2020 15:57:03 GMT

@AE_Collector wrote:
A different person has tagged onto this 6 month old topic and asked for a refund but no indication why. They don't say that it is because of a double payment.

AE_Collector

@AE_Collector @ishmael is replying to a topic that is regarding a payment happening twice. I can only assume @ishmael was looking through topics and had the same problem.

Re: Payment happened twice, can I get refund of one payment

AE_Collector — Thu, 23 Apr 2020 14:49:27 GMT

If so and the previous topic was read ... the way to get a refund was quoted, followed by the OP, and that resulted in a quick refund. Why not just follow that Process?

AE_Collector