topic Re: Sim card problem in Get Support

Sim card problem

Rockwell — Wed, 05 Jan 2022 14:26:52 GMT

My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?

Re: Sim card problem

Staliger — Mon, 10 Feb 2020 20:55:20 GMT

@Rockwell wrote:
My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?

@Rockwell What does your self-service account say? Is it active? Did you port the number?

Re: Sim card problem

Jb456 — Mon, 10 Feb 2020 20:56:06 GMT

Is it possible that your phone is LOCKED?

Do you get any message when you put sim in like "enter sim network unlock code"?

If so you have to contact the provider that you got phone from and ask for the unlock code. It is free to get.

If it's a Samsung phone go to Samsung Canada website and start a live chat with them for Unlock code.

Re: Sim card problem

popping — Mon, 10 Feb 2020 21:04:11 GMT

@Rockwell wrote:
My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?

To eliminate hardware problem. Test your PM SIM card on a know working unlocked phone.

If your SIM card works in another phone, we can concentrate on getting a solution for your phone.

If your SIM card does not work in another phone, is your account status active?

If your account status is active, you account may not be provisioned correctly. Adding $1 to your account may trigger PM server to provision your account again.

Re: Sim card problem

gblackma — Mon, 10 Feb 2020 21:17:56 GMT

@Rockwell if none of the suggested solutions here work for you . Contact a moderator and explain your situation .Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one . ( CLICK on account specific question and human and submit a ticket)

@Rockwell wrote:
My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?

Re: Sim card problem

geopublic — Mon, 10 Feb 2020 22:52:10 GMT

@Rockwell wrote:
My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?

@Rockwell Is your phone blacklisted? Try the sim in another phone and if it works then your device is more than likely blacklisted.