topic Re: I need a moderator NOW in Get Support

I need a moderator NOW

pissedoff3 — Wed, 05 Jan 2022 14:26:20 GMT

On business in Florida, i have a roaming oackage. When making ir receiving calls, my phone beeps 2 or 3 times and drops the call.

I have treid my sim card in three different Canadian unlocked ohones and the same thing happens with all the phone....What to do

Re: I need a moderator NOW

iPhoneUser — Mon, 10 Feb 2020 17:31:13 GMT

@pissedoff3 wrote:
On business in Florida, i have a roaming oackage. When making ir receiving calls, my phone beeps 2 or 3 times and drops the call.
I have treid my sim card in three different Canadian unlocked ohones and the same thing happens with all the phone....What to do

Can you roam with a different carrier?

Re: I need a moderator NOW

Triguy — Mon, 10 Feb 2020 17:31:14 GMT

Did you try manually selecting T-Mobile or AT& T ? Try rebooting your phone.

If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.

Re: I need a moderator NOW

popping — Mon, 10 Feb 2020 17:33:18 GMT

@pissedoff3 wrote:
On business in Florida, i have a roaming oackage. When making ir receiving calls, my phone beeps 2 or 3 times and drops the call.
I have treid my sim card in three different Canadian unlocked ohones and the same thing happens with all the phone....What to do

1. Restart your phone with roaming enabled.

2. Manually select one of the roaming partner: AT&T or T-Mobile

If my suggestion failed to fix the problem, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: I need a moderator NOW

Lesleesays — Mon, 10 Feb 2020 17:34:30 GMT

I thought mine was unlocked...I had to phone Rodgers to unlock it and five minutes later I was good to go!

Re: I need a moderator NOW

Staliger — Mon, 10 Feb 2020 17:39:53 GMT

@pissedoff3 wrote:
On business in Florida, i have a roaming oackage. When making ir receiving calls, my phone beeps 2 or 3 times and drops the call.
I have treid my sim card in three different Canadian unlocked ohones and the same thing happens with all the phone....What to do

@pissedoff3 you can talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need a moderator NOW

mimmo — Mon, 10 Feb 2020 17:40:51 GMT

@pissedoff3 what addons are listed in your selfserve?

If you have 2 USA talk addons they Cancel each other out.

To speak with mods use the chatbot Simon to submit a ticket to moderators.

Re: I need a moderator NOW

PAULRANG18 — Mon, 10 Feb 2020 18:48:46 GMT

Be sure to enable roaming on the phone and reboot the phone, if necessary. Choose one of two PM roaming providers, AT-T or TMobile.

Re: I need a moderator NOW

geopublic — Mon, 10 Feb 2020 19:03:35 GMT

@pissedoff3 Duplicate US roaming talk add-ons on your account is know to cause that issue. If only one US talk roaming add-on is currently appearing in your account then you account needs to be reset by the Moderator Team so you must submit a ticket asap for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: I need a moderator NOW

iPhoneUser — Tue, 11 Feb 2020 23:52:17 GMT

@PAULRANG18 wrote:
Be sure to enable roaming on the phone and reboot the phone, if necessary. Choose one of two PM roaming providers, AT-T or TMobile.

Interesting info.

http://baystreet.ca/articles/techinsider.aspx?id=2076

Re: I need a moderator NOW

Kevin11 — Fri, 24 Apr 2020 23:50:15 GMT

Re: I need a moderator NOW

mpcdesign — Fri, 24 Apr 2020 23:52:24 GMT

The easiest thing to do if you are in the states is going to any grocery store or electronic store, and pick up a burner phone aka pre-paid phone. It comes with a SIM card and 'x' amount of minutes. That's what my dad does when he is on a super spy gig!