topic payment/activation bug after changing plan? in Get Support

payment/activation bug after changing plan?

devchaps — Wed, 05 Jan 2022 14:26:19 GMT

So basically I threw a voucher on my account, changed my plan to the 25 dollar plan in the image and look at my transaction history

for whatever reason nothing is working I can't call/text anymore even though the plan is seemingly activated? Any suggestions? =S

I dont understand why

dabr — Wed, 09 Oct 2019 18:29:17 GMT

@devchaps First try rebooting your phone. Also try powering off phone and removing and re-inserting SIM after a 5 min wait and restart phone.

Luddite — Wed, 09 Oct 2019 19:00:52 GMT

@devchaps As you've already paid, try these tricks:

a) Lost/Stolen Trick

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

b) $1 Trick

1. login to your account >> Payment >> One TIme Payment >> follow the direction to pay $1 >> logout

2. wait a few minutes, reboot your phone and check for service

If neither work, you need assistance from the moderators. To get a ticket:

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.

Luddite — Wed, 09 Oct 2019 18:37:23 GMT

@devchaps Would appreciate an update once the moderators have responded then fixed the issue. It will help us gage current response times.

devchaps — Wed, 09 Oct 2019 18:49:21 GMT

The Suspend/Resume Tricked seemed to do it...

Thanks guys!

will13am — Wed, 09 Oct 2019 18:56:24 GMT

According to this announcement , this bug was squashed already. I guess there multiple strains lurking.