topic Re: using data way too fast.... in Get Support

using data way too fast....

d_hawkes — Wed, 05 Jan 2022 14:26:17 GMT

I'm 5 days into the new month and already at 75% of data. This happened last month too, and I've only been with public mobile these 2 months. My previous carrier I rarely went up to even 3GB per month and now I'm using over 3 in the first 5 days? I'm looking at useage and it doesn't make sense. I have my data turned off except for wifi (which I never ever had to do with previous carrier) and still .... what is happening? I have an iphone. Thank you for your help.

Re: using data way too fast....

Staliger — Mon, 10 Feb 2020 16:44:24 GMT

@d_hawkes wrote:
I'm 5 days into the new month and already at 75% of data. This happened last month too, and I've only been with public mobile these 2 months. My previous carrier I rarely went up to even 3GB per month and now I'm using over 3 in the first 5 days? I'm looking at useage and it doesn't make sense. I have my data turned off except for wifi (which I never ever had to do with previous carrier) and still .... what is happening? I have an iphone. Thank you for your help.

@d_hawkes If you use iMessage a lot, it can be the reason. You need to change its settings to use SMS rather than data.

Re: using data way too fast....

Triguy — Mon, 10 Feb 2020 16:46:01 GMT

Make sure you disable auto updates for apps.

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Re: using data way too fast....

iPhoneUser — Mon, 10 Feb 2020 16:51:51 GMT

@d_hawkes wrote:
I'm 5 days into the new month and already at 75% of data. This happened last month too, and I've only been with public mobile these 2 months. My previous carrier I rarely went up to even 3GB per month and now I'm using over 3 in the first 5 days? I'm looking at useage and it doesn't make sense. I have my data turned off except for wifi (which I never ever had to do with previous carrier) and still .... what is happening? I have an iphone. Thank you for your help.

Review this.

Re: using data way too fast....

DOA — Mon, 10 Feb 2020 16:53:15 GMT

First thing to do is discover which apps are burning through your data.

Settings > Cellular or Settings > Mobile Data

and scroll down the list.

Re: using data way too fast....

mimmo — Mon, 10 Feb 2020 17:01:29 GMT

Do you have wifi data assist on?

Re: using data way too fast....

PAULRANG18 — Mon, 10 Feb 2020 18:36:46 GMT

Check to see which apps consume the most data and delete the ones that really aren't used much or needed. Have useful apps update themselves only on Wifi.

Re: using data way too fast....

d_hawkes — Thu, 13 Feb 2020 17:36:12 GMT

I did change the settings for imessage. It's weird because with my previous carrier I never got even close to 3gb each month. I haven't changed any habits for my use and yet with PM I'm at nearly 5gb in 5 days? If this keeps up I'll have to switch back. For 2 months now I've had to turn my data off for nearly the full month. Frustrating. Thanks for the advice.