topic Calls cutting out in Get Support

Calls cutting out

ashleyskye — Wed, 05 Jan 2022 14:26:10 GMT

Someone tried to call me the other day and the call dropped. No suprise there, but then they were unable to call me back. It said the number was out of service, then it went directly to voicemail. Anyone know whats going on? My number has been ported for several days and neither of us had experienced an issue like that before.

Re: Calls cutting out

Nezgar — Mon, 10 Feb 2020 06:25:06 GMT

Since calls on Public Mobile force switching from LTE to 3G/HSPA, I've suspected sometimes that either the switchover failed when trying to go to 3G. You could try forcing your phone to use 3G all the time, so it doesn't use LTE, and see if that makes any difference...

Getting a "number out of service" is new to me, I had this a coulple times but the caller would always still end up going to voicemail worst case.

Re: Calls cutting out

darlicious — Mon, 10 Feb 2020 12:38:13 GMT

@ashleyskye If you find happening more than once or twice try putting it in airplane mode for 10 minutes. Then take it out of airplane mode. This allows your phone to completely disconnect and then reconnect to the network. Usually securing a better connection to the network. Try this method if you have texting issues as well. A poor connection will occur occasionally and this is usually the most effective way of solving the issue.

Re: Calls cutting out

geopublic — Mon, 10 Feb 2020 13:52:26 GMT

@ashleyskye wrote:
Someone tried to call me the other day and the call dropped. No suprise there, but then they were unable to call me back. It said the number was out of service, then it went directly to voicemail. Anyone know whats going on? My number has been ported for several days and neither of us had experienced an issue like that before.

@ashleyskye Best to submit a ticket to PM for investigation. You account might have to be reset.

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