topic Re: I need to contact customer service i need to speak to a human please! in Get Support

I need to contact customer service i need to speak to a human please!

Connie_chamb — Wed, 05 Jan 2022 14:26:01 GMT

Re: I need to contact customer service i need to speak to a human please!

Jb456 — Mon, 10 Feb 2020 01:53:32 GMT

Or private message them at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But care to share what issues you're having?

Re: I need to contact customer service i need to speak to a human please!

Connie_chamb — Mon, 10 Feb 2020 01:54:30 GMT

I want to speak to a customer service rep please!!

Re: I need to contact customer service i need to speak to a human please!

Staliger — Mon, 10 Feb 2020 01:55:16 GMT

@Connie_chamb wrote:
I want to speak to a customer service rep please!!

@Connie_chamb talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need to contact customer service i need to speak to a human please!

Jb456 — Mon, 10 Feb 2020 01:55:17 GMT

@Connie_chamb wrote:
I want to speak to a customer service rep please!!

Only way to reach them is on post one..there is no phone number for Public Mobile. You have to open a ticket or private message them as listed on post one.

Re: I need to contact customer service i need to speak to a human please!

geopublic — Mon, 10 Feb 2020 02:22:16 GMT

@Connie_chamb wrote:
I want to speak to a customer service rep please!!

@Connie_chamb

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: I need to contact customer service i need to speak to a human please!

ShawnC13 — Mon, 10 Feb 2020 02:26:41 GMT

@Connie_chamb wrote:
I want to speak to a customer service rep please!!

@Connie_chamb , unfortunately, you can't just call them up as PM doesn't have a customer service line. Everything is on an online basis and the people above have given you the method in which you can contact the moderators for assistance.

Re: I need to contact customer service i need to speak to a human please!

salam — Mon, 10 Feb 2020 02:54:27 GMT

there is no phone number for customer service, but at the bottom right of screen on desktop there is a small while convo symbol cirlcle with question mark in the middle. you can use that to chat with a virtual assisstant that will give you a forum or note to fill and send as an email to an actual person who could help you.

Hope this helps.

Best regards

Re: I need to contact customer service i need to speak to a human please!

Kay_114 — Mon, 10 Feb 2020 03:56:37 GMT

Unfortunatly there is no way to call or chat with a live person right away, takes 24-48hrs to hear from a moderator