topic Re: Long Distance not working despite having the plan in Get Support

Long Distance not working despite having the plan

bradyjc — Wed, 05 Jan 2022 14:25:59 GMT

I Have 200 minutes US and Canada long distance, as a standard add-on. Yet when I try to call home from Daytona I get the message that I don't have that add-on. On my account it clearly shows that the add-on is activated (and has ALWAYS been activated since inception).

Please advise.

Thank you

Re: Long Distance not working despite having the plan

Jb456 — Mon, 10 Feb 2020 00:12:00 GMT

Are you putting a 1 infront of number? And are you calling from Canada ?

Re: Long Distance not working despite having the plan

CannonFodder — Mon, 10 Feb 2020 00:12:37 GMT

@bradyjc Uhm.... when you try to "call home from Daytona".... shall we assume you mean, FROM the US? If so, that add-on is for calling FROM Canada, not TO Canada.

Re: Long Distance not working despite having the plan

ShawnC13 — Mon, 10 Feb 2020 00:14:27 GMT

@bradyjc wrote:
I Have 200 minutes US and Canada long distance, as a standard add-on. Yet when I try to call home from Daytona I get the message that I don't have that add-on. On my account it clearly shows that the add-on is activated (and has ALWAYS been activated since inception).

Please advise.

Thank you

Those add-ons are only good when you are located in Canada. If you are in the US you will need a US Roaming add-on to be able to call back home.

Re: Long Distance not working despite having the plan

NDesai — Mon, 10 Feb 2020 00:15:42 GMT

@bradyjc The add-on you have is not eligible to call From US to Canada. You need the US Roaming add-on to call from USA to Canada.

Re: Long Distance not working despite having the plan

Jb456 — Mon, 10 Feb 2020 00:15:46 GMT

If you're in USA you will need a USA roaming add-on.

$8 for just talk from USA to Canada. There is also text or bundle options.

Two steps to buy an add-on. Guide below.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

Re: Long Distance not working despite having the plan

gblackma — Mon, 10 Feb 2020 00:19:05 GMT

Or you can use 611 to do it @bradyjc . Guide here https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315

Re: Long Distance not working despite having the plan

bradyjc — Mon, 10 Feb 2020 00:28:45 GMT

Thank for the response.

Yes I added a "1", and no I am calling from the US.

Re: Long Distance not working despite having the plan

Jb456 — Mon, 10 Feb 2020 00:30:00 GMT

@bradyjc wrote:
Thank for the response.

Yes I added a "1", and no I am calling from the US.

The 200 min add-on you're talking about is from Canada. You will need a USA add-on to call from the states. See above I posted two step guide to buying an add-on

Re: Long Distance not working despite having the plan

bradyjc — Mon, 10 Feb 2020 00:31:11 GMT

Thank you to all for the clarification.

Clearly I misunderstood what I had, which is completely useless to me in Canada.

While I have your attention may I ask why I can recieve texts in the US but cannot send any?

I did buy a data plan, but just data.

Thanks all

Re: Long Distance not working despite having the plan

ShawnC13 — Mon, 10 Feb 2020 00:32:34 GMT

@bradyjc wrote:
Thank you to all for the clarification.

Clearly I misunderstood what I had, which is completely useless to me in Canada.

While I have your attention may I ask why I can recieve texts in the US but cannot send any?

I did buy a data plan, but just data.

Thanks all

That is an unexplained thing as to why you can receive texts. To send them you would need to purchase the roaming add-on and connect to the AT&T or T~Mobile networks

Re: Long Distance not working despite having the plan

Jb456 — Mon, 10 Feb 2020 00:32:40 GMT

@bradyjc wrote:
Thank you to all for the clarification.

Clearly I misunderstood what I had, which is completely useless to me in Canada.

While I have your attention may I ask why I can recieve texts in the US but cannot send any?

I did buy a data plan, but just data.

Thanks all

It's a glitch that you receive them. You will not be charged..but to reply you will need a USA roaming text add-on.

You can bundle text and call 10 days for $15

Re: Long Distance not working despite having the plan

gblackma — Mon, 10 Feb 2020 00:34:34 GMT

@bradyjc there is a bug in the system that allows you to receive texts. But you need the US roaming voice and text or text only add ons to send them. You can download the textnow app, and use your phone over WiFi to make the call.

@bradyjc wrote:
Thank you to all for the clarification.

Clearly I misunderstood what I had, which is completely useless to me in Canada.

While I have your attention may I ask why I can recieve texts in the US but cannot send any?

I did buy a data plan, but just data.

Thanks all

Re: Long Distance not working despite having the plan

bradyjc — Mon, 10 Feb 2020 00:34:44 GMT

Thanks so much

I very much appreciate the quick and precise information.

Re: Long Distance not working despite having the plan

AE_Collector — Mon, 10 Feb 2020 00:47:02 GMT

The long distance calling (from Canada only) add-on might not be "completely useless" to you as you said. Presumably you never have need to call anywhere outside of Canada, not even Daytona but if you happened to have any of the plans that have provincial calling only the LD add-on will let you call anywhere in Canada and if you happened to have a plan with restricted minutes like the $10/50 minute per month plan or the $15/100 outgoing minutes with unlimited incoming calls, the LD add-on will cover overages there as well.

AE_Collector

Re: Long Distance not working despite having the plan

Nezgar — Mon, 10 Feb 2020 03:23:46 GMT

@bradyjc yeah you can receive texts with no roaming plan in the US. Some have reported also being able to recieve calls without a plan, would you mind testing that and reporting back to us? Both "unofficial" features, but handy while they last. 🙂

Re: Long Distance not working despite having the plan

Anonymous — Mon, 10 Feb 2020 03:27:19 GMT

@Nezgar wrote:
@bradyjc yeah you can receive texts with no roaming plan in the US. Some have reported also being able to recieve calls without a plan, would you mind testing that and reporting back to us? Both "unofficial" features, but handy while they last. 🙂

Texting is officially recognized in the Get Help pages.

Long Distance not working despite having the plan

Sridevi246 — Wed, 25 Nov 2020 02:35:10 GMT

Hi ,

I took below plan for long distance call, but when i call India it is not working. It was working earlier but now public mobile network is not allowing me to call India.

Kindly help me in fixing it.

200 min US and Canada Long Distance

1 / 200 MIN

Re: Long Distance not working despite having the plan

JoyLuck — Wed, 25 Nov 2020 02:38:10 GMT

@Sridevi246 wrote:
Hi ,
I took below plan for long distance call, but when i call India it is not working. It was working earlier but now public mobile network is not allowing me to call India.
Kindly help me in fixing it.

200 min US and Canada Long Distance
1 / 200 MIN

You need to purchase the add-on for India.

750 India & Pakistan Long Distance Minutes For $15

Re: Long Distance not working despite having the plan

Jb456 — Wed, 25 Nov 2020 02:38:12 GMT

@Sridevi246

Did you read what you posted on your screenshot? USA /Canada calls.

You bought the wrong add-on.

There is a $15 add-on for 750 minute's India & Pakistan. That's what you need.