topic Re: Can't transfer my postpaid Koodo number in Get Support

Can't transfer my postpaid Koodo number

sleeplessmother — Wed, 05 Jan 2022 14:25:40 GMT

Just activated my PM sim card.

Then tried to transfer my postpaid Koodo number. Get an error message saying that my Koodo number isn't eligible. What now??

My Koodo account is still active.

Would appreciate any help. Thanks.

Re: Can't transfer my postpaid Koodo number

Jb456 — Sun, 09 Feb 2020 21:41:24 GMT

Keep it active..prepaid moderators have to do it.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If it post paid do it online from your account

Re: Can't transfer my postpaid Koodo number

Jb456 — Sun, 09 Feb 2020 21:42:02 GMT

Here's porting guide

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

Re: Can't transfer my postpaid Koodo number

Staliger — Sun, 09 Feb 2020 21:43:55 GMT

@sleeplessmother wrote:
Just activated my PM sim card.
Then tried to transfer my postpaid Koodo number. Get an error message saying that my Koodo number isn't eligible. What now??

My Koodo account is still active.

Would appreciate any help. Thanks.

@sleeplessmother if the guide didn't help, talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't transfer my postpaid Koodo number

darlicious — Sun, 09 Feb 2020 21:56:15 GMT

@sleeplessmother Just to clarify is your koodo number prepaid or postpaid? Prepaid you need a moderator to iniate the port because koodo prepaid and pm share the same back end so the port is entirely internal. If it's postpaid try clearing your browser. Have only one tab open . Use secret/incognito mode in chrome, Firefox or safari (for iphone/pad) and try again. If it still gives you the "error" message wait for moderator help.

Re: Can't transfer my postpaid Koodo number

sleeplessmother — Sun, 09 Feb 2020 22:13:20 GMT

Thanks everyone for your suggestions.

I have sent a ticket to a moderator and they are looking to do an internal change.

I am awaiting further instructions from moderator.

Re: Can't transfer my postpaid Koodo number

sleeplessmother — Sun, 09 Feb 2020 23:20:37 GMT

It turns out that because my Koodo number was originally a PC Mobile number, I couldn't do the transfer myself on-line. The moderator had to do it originally. I am impressed with the speed of responses from the community and the moderator to my issue.

Thanks everyone.

Re: Can't transfer my postpaid Koodo number

sleeplessmother — Sun, 09 Feb 2020 23:21:30 GMT

Internally, not originally.

Re: Can't transfer my postpaid Koodo number

darlicious — Sun, 09 Feb 2020 23:24:27 GMT

@sleeplessmother That's awesome...that was a quick response. And yes pc mobility used to be owned by telus so it falls into that shared back end category. Basically all internal so it's not really getting ported but just transferred internally. Welcome to public mobile!

Re: Can't transfer my postpaid Koodo number

bijokvk — Sun, 09 Feb 2020 23:27:44 GMT

Make sure the PIN number or Account number you entering is correct.

Re: Can't transfer my postpaid Koodo number

XionBunny — Mon, 10 Feb 2020 10:56:30 GMT

@darlicious wrote:
@sleeplessmother That's awesome...that was a quick response. And yes pc mobility used to be owned by telus so it falls into that shared back end category. Basically all internal so it's not really getting ported but just transferred internally. Welcome to public mobile!

To correct you, it IS owned by Telus, the ownership hasn’t changed since they were acquired by them long ago, but seriously Telus needs to rework their entire backend for all their owned entities, as it stands it’s a nightmare.

Re: Can't transfer my postpaid Koodo number

darlicious — Mon, 10 Feb 2020 12:01:13 GMT

@XionBunny PC mobility was owned by telus. Bell continues to operate the postpaid service. Telus dispersed itself of the prepaid service in October of 2018.

Re: Can't transfer my postpaid Koodo number

XionBunny — Mon, 10 Feb 2020 12:46:06 GMT

Well I derped then, hard to follow stuff these days, on overload.

@darlicious wrote:
@XionBunny PC mobility was owned by telus. Bell continues to operate the postpaid service. Telus dispersed itself of the prepaid service in October of 2018.