topic Re: No Service in Get Support

No Service

lefuglyduck — Wed, 05 Jan 2022 14:25:32 GMT

Me and my wife are experiencing "No service." Both of our accounts are in good standing. What's the problem?

Re: No Service

totalUser — Mon, 07 Oct 2019 17:38:43 GMT

If you login, what is your status?

How long has it been?

Are you at the same location?

Re: No Service

will13am — Mon, 07 Oct 2019 17:38:29 GMT

@lefuglyduck, it is possible that there is a local network outage in your area. Try rebooting the phone to see if it will reconnect to the network.

Re: No Service

lefuglyduck — Mon, 07 Oct 2019 17:44:00 GMT

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.

Re: No Service

GR — Mon, 07 Oct 2019 17:46:00 GMT

@lefuglyduck if both your phones are doing it I would say it's a tower outage, I'm sure if you check around you'll find more people with the same problem if that's the case

Re: No Service

Chris1974 — Mon, 07 Oct 2019 17:48:52 GMT

Afternoon,

You can also check this web site for reports of network outages.

https://istheservicedowncanada.com/status/telus

Re: No Service

hairbag1 — Mon, 07 Oct 2019 18:04:34 GMT

@lefuglyduck wrote:
Yes, we have already rebooted our phones. As far as we can tell there is no service outage.

Well give us a hint as to which area in Canada you are ? We can see if there's any reported outages in your location for you.

Re: No Service

mh1983 — Mon, 07 Oct 2019 18:06:20 GMT

Probably unlikely where both devices are showing the symptom, but try removing and reseating both SIM cards? Check the SIM slot for dust and debris while you're at it.

Re: No Service

mh1983 — Mon, 07 Oct 2019 18:10:11 GMT

Are you in BC by chance? Someone else reported no service here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/No-Service-in-Kamloops/m-p/436115

Re: No Service

mh1983 — Mon, 07 Oct 2019 18:24:56 GMT

As discussed in the other thread, yes, the OP is in Kamloops.

https://outage.report/ca/public-mobile

@Alan_K see this thread and other thread regarding a possible outage in parts of BC.

Re: No Service

Lowufo — Mon, 07 Oct 2019 18:45:45 GMT

I am in Kamloops and have not experienced any outages

Re: No Service

smp99 — Mon, 07 Oct 2019 18:58:12 GMT

@Lowufo wrote:
I am in Kamloops and have not experienced any outages

I'm sure there is more than one tower in Kamloops. It could be a single tower.

Re: No Service

Lowufo — Mon, 07 Oct 2019 19:32:14 GMT

@smp99 wrote:
@Lowufo wrote:
I am in Kamloops and have not experienced any outages
I'm sure there is more than one tower in Kamloops. It could be a single tower.

Yes of course there is more than one tower in Kamloops 🙂

But I have not experienced any issues will driving around town. So it must be isolated to one tower or one area of town.