topic Re: Can't Begin Setup in Get Support

Can't Begin Setup

DavidArppe — Wed, 05 Jan 2022 14:25:20 GMT

Hi,

I recently bought a sim card from Amazon, but the step 1 of the online activation is failing, it says Invalid SIM. Can someone check if this is infact a valid SIM? I just want to get my phone up and running with this SIM card soon 🙂

David

Re: Can't Begin Setup

Jb456 — Sun, 09 Feb 2020 16:30:58 GMT

Did you pass the step for making a payment? If so , check if you were charged on your credit card

If not the system locks sim for 50 minutes... please wait an hour clear your history /cookie cache and try again in incognito mode after an hour.

Re: Can't Begin Setup

gblackma — Sun, 09 Feb 2020 16:38:47 GMT

@DavidArppe please wait 50 minutes, clear your browser history, go to incognito/ private mode, turn off add block and try to enter your 19 digit SIM again. Here's a link on how to activate https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

@DavidArppe wrote:
Hi,

I recently bought a sim card from Amazon, but the step 1 of the online activation is failing, it says Invalid SIM. Can someone check if this is infact a valid SIM? I just want to get my phone up and running with this SIM card soon 🙂

David

Re: Can't Begin Setup

vik01 — Sun, 09 Feb 2020 22:43:21 GMT

Re: Can't Begin Setup

computergeek541 — Wed, 14 Apr 2021 16:37:03 GMT