topic Re: Auto Pay $2 not apply in Get Support

Auto Pay $2 not apply

cheowk — Wed, 05 Jan 2022 14:25:04 GMT

I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does it mean?

PS: I sign up my line with my credit card and never change the credit card info, the $2 credit apply to me in couple days.

Re: Auto Pay $2 not apply

hairbag1 — Sun, 06 Oct 2019 17:06:55 GMT

@cheowk wrote:
I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does it mean?

PS: I sign up my line with my credit card and never change the credit card info, the $2 credit apply to me in couple days.

The Autopay reward will start being applied at your next renewal..if not, click the ? in lower right side of page to get moderator assistance.

Re: Auto Pay $2 not apply

popping — Sun, 06 Oct 2019 17:44:07 GMT

@cheowk wrote:
I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does it mean?

PS: I sign up my line with my credit card and never change the credit card info, the $2 credit apply to me in couple days.

If you see the following line in your overview page after login, PM will deposit $2 to your dad's account before taking the monthly plan fee from your account. "dynamic Autopay" means PM will use the available fund in your account first andonly take enough money from your autopay card to pay for your monthly fee.

My Rewards
- AutoPay Reward ($2)
BTW, You should also have $2 added to your dad's account available fund

Re: Auto Pay $2 not apply

Lowufo — Sun, 06 Oct 2019 17:40:14 GMT

It will apply the $2 from autopay on next billing cycle.

Re: Auto Pay $2 not apply

totalUser — Sun, 06 Oct 2019 17:43:23 GMT

You should have $2 available credit

If you don't please contact moderators

The very first time it is credited after the payment, and after that it will be applied to your/his account before charging the credit card. So next time the bill will be $4 less and after that it should be$2 less. If not, contact moderators

Re: Auto Pay $2 not apply

88cranston — Sun, 06 Oct 2019 17:46:40 GMT

This process of changing/cancelling a card seems quirky. I set my card up and paid no problem. But I printed each page of the process. For the card I noticed that for my address I took the default province of Alberta. So for some reason I did not see a change option and canceled the card and reinput the same card with the correct province. It made no difference to my account.....the $2 auto pay credit pay remained in place.

Re: Auto Pay $2 not apply

88cranston — Sun, 06 Oct 2019 17:47:59 GMT

Did you or your father refer each other for an additional $1 off?

Re: Auto Pay $2 not apply

totalUser — Sun, 06 Oct 2019 17:49:14 GMT

You can read a bit more about it here

If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.

Re: Auto Pay $2 not apply

cheowk — Sun, 06 Oct 2019 17:57:11 GMT

i dont know, the walmart sale associate did it for me.

Re: Auto Pay $2 not apply

88cranston — Sun, 06 Oct 2019 18:08:08 GMT

Unless they asked you for a referral code.....they did not arrange for you or your father to recieve an extra $1 off on one only of your accounts.

Did either of you receive a $10 first time credit?

Re: Auto Pay $2 not apply

appy — Sun, 06 Oct 2019 20:50:19 GMT

This is what it should look like when you open the ''My account section''

It's also my first month, my first bill was the 30$, it's only next month that i will get the 2$ credit card automatic payment discount.

Hope it helps!

Re: Auto Pay $2 not apply

GR — Sun, 06 Oct 2019 20:52:11 GMT

@appy what plan are you on that it's 30$ ? If it's the old 1gb plan it's now 25$

Re: Auto Pay $2 not apply

appy — Sun, 06 Oct 2019 20:53:19 GMT

Less than a month ago there was a sale, the 40$ plan was 10$ off for the first 3 months, after that it will go back to being 40$ a month