topic Re: Data not working in Get Support

Data not working

Popololo — Wed, 05 Jan 2022 14:24:52 GMT

New here. Just signed up for the $25 plan few days ago. Text and call are working but data is not working. I should have 1G on the plan with auto pay. I tried entering the APN based on the article I found on community for iPhone but I don't see anywhere I can enter proxy. How do I set up data on iPhone? Do I need to do anything other than putting the SIM card I and activate the plan?

Re: Data not working

gblackma — Sat, 08 Feb 2020 19:54:54 GMT

@Popololo , I'm calling @iPhoneUser to help you here. I Have also heard that inserting a freedom mobile SIM into your phone enables you to access features not allowed by other Sims. Try a hard restart. Also can you post your apn settings here so that we could have a look at it?

@Popololo wrote:
New here. Just signed up for the $25 plan few days ago. Text and call are working but data is not working. I should have 1G on the plan with auto pay. I tried entering the APN based on the article I found on community for iPhone but I don't see anywhere I can enter proxy. How do I set up data on iPhone? Do I need to do anything other than putting the SIM card I and activate the plan?

Re: Data not working

Popololo — Sat, 08 Feb 2020 19:57:09 GMT

Thank you for the response. I have tried to restart the phone multiple times but data still does not work. 😞

Re: Data not working

popping — Sat, 08 Feb 2020 19:57:18 GMT

@Popololo wrote:
New here. Just signed up for the $25 plan few days ago. Text and call are working but data is not working. I should have 1G on the plan with auto pay. I tried entering the APN based on the article I found on community for iPhone but I don't see anywhere I can enter proxy. How do I set up data on iPhone? Do I need to do anything other than putting the SIM card I and activate the plan?

I don't know too much about iPhone. But you can try a simple procedure.

1. Enable data

2. Restart your iPhone with PM SIM card inserted to let PM SIM card to configure your APN automatically.

3. If restart does not work, do a network reset.

I will tag our iPhone expert @CalgaryBen to help you.

Re: Data not working

iPhoneUser — Sat, 08 Feb 2020 20:03:58 GMT

@gblackma wrote:
@Popololo , I'm calling @iPhoneUser to help you here. I Have also heard that inserting a freedom mobile SIM into your phone enables you to access features not allowed by other Sims. Try a hard restart. Also can you post your apn settings here so that we could have a look at it?
@Popololo wrote:
New here. Just signed up for the $25 plan few days ago. Text and call are working but data is not working. I should have 1G on the plan with auto pay. I tried entering the APN based on the article I found on community for iPhone but I don't see anywhere I can enter proxy. How do I set up data on iPhone? Do I need to do anything other than putting the SIM card I and activate the plan?

As per web site help......

Set Up Data On An IPhoneHere’s how to set up data in 3 steps:1) Tap:

Settings
Cellular
Cellular Data Network

2) Input this info:

APN: SP.MB.COM
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: 74.49.0.183) Leave all the other fields blank. Just hit save, reboot, and you’re good to go!

Re: Data not working

iPhoneUser — Sat, 08 Feb 2020 20:05:42 GMT

@Popololo What iPhone do you have?

Re: Data not working

Popololo — Sat, 08 Feb 2020 21:10:07 GMT

iPhone 8

Re: Data not working

boundless — Sat, 08 Feb 2020 21:18:36 GMT

@Popololo wrote:
iPhone 8

As @popping previously mentioned, since your data is still not working it is best to reset your Network settings, according to the instructions here: https://support.apple.com/en-ca/HT204051

Note that this will forget any WiFi networks that you have joined with your phone - but sometimes these issues can only be fixed with a reset.

Re: Data not working

iPhoneUser — Sat, 08 Feb 2020 22:34:28 GMT

@boundless wrote:
@Popololo wrote:
iPhone 8
As @popping previously mentioned, since your data is still not working it is best to reset your Network settings, according to the instructions here: https://support.apple.com/en-ca/HT204051

Note that this will forget any WiFi networks that you have joined with your phone - but sometimes these issues can only be fixed with a reset.

If I recall...I believe the reset also turns “on” the data switch.

Re: Data not working

Popololo — Sun, 09 Feb 2020 00:27:20 GMT

I got it working now. Here's what I had to do in case anyone run into same issue.

Some Apple iPhones do not have user updatable APN settings.

Make sure your iPhone is connected to a Wi-Fi network and can access the Internet
From the browser of your iPhone, go to www.unlockit.co.nz
After the page loads, you will see a set of 4 icons on the bottom of the browser, select Create APN
On this page you will select Country and Carrier. For Country, select Canada. For Carrier, select Public Mobile.
Insure you have Country set to Canada, and Carrier set to Public Mobile. Select the button that says Create APN.
This will now prompt your iPhone to Install a new Profile. Select Install on the top right. You will be prompted to enter your iPhone’s Passcode. You may be presented with a Warning. The network traffic is not filtered or monitored. If you would like to continue, press Install on the top right.
You will be prompted to press Install again.
Once complete, the screen will indicate the Profile Installed, and you can press Done on the top right.
You should now power cycle your phone, by turning it off and then on again.
Once the phone is back up, disconnect from the Wi-Fi network and test your data connection by opening a browser and visiting your favorite site.

Re: Data not working

gblackma — Sun, 09 Feb 2020 00:32:16 GMT

@Popololo great job. Can you use this to fix any iPhones apn settings ?

@Popololo wrote:
I got it working now. Here's what I had to do in case anyone run into same issue.

Some Apple iPhones do not have user updatable APN settings.
Make sure your iPhone is connected to a Wi-Fi network and can access the Internet
From the browser of your iPhone, go to www.unlockit.co.nz
After the page loads, you will see a set of 4 icons on the bottom of the browser, select Create APN
On this page you will select Country and Carrier. For Country, select Canada. For Carrier, select Public Mobile.
Insure you have Country set to Canada, and Carrier set to Public Mobile. Select the button that says Create APN.
This will now prompt your iPhone to Install a new Profile. Select Install on the top right. You will be prompted to enter your iPhone’s Passcode. You may be presented with a Warning. The network traffic is not filtered or monitored. If you would like to continue, press Install on the top right.
You will be prompted to press Install again.
Once complete, the screen will indicate the Profile Installed, and you can press Done on the top right.
You should now power cycle your phone, by turning it off and then on again.
Once the phone is back up, disconnect from the Wi-Fi network and test your data connection by opening a browser and visiting your favorite site.

Re: Data not working

Popololo — Sun, 09 Feb 2020 00:37:35 GMT

I assume so. I found this from another carrier (Petro Mobility) website to teach iPhone users who had same issues as me. It worked for me. 😊 I am not sure if it's some preset on the iPhone. The iPhone was a hardware upgrade from Rogers eventhough it is unlocked. Maybe they had put in some settings that blocked the APN setting updates.

Re: Data not working

argue19 — Sun, 13 Sep 2020 17:06:21 GMT

Thanks this worked for me!

Re: Data not working

Smile24x7 — Fri, 09 Apr 2021 13:52:32 GMT

This works for me too! Thanks!! Just wonder if we have any breach of security though if we do this?