topic Re: Gifted a phone that is locked but I don't know to which carrier in Get Support

Gifted a phone that is locked but I don't know to which carrier

Brandinium — Wed, 05 Jan 2022 14:24:40 GMT

Hello Everyone. I hope someone can help me as I am stumped as to what to do about this.

My aunt gifted me her old phone (Samsung S6 edge+) when mine started to go on the fritz. I got it factory reset and everything but when I went to put in my public mobile sim into it, it asked for an unlock code. Based on my own research (and using an app called phone info samsung) I got a mobile operator number of 302720. I thought that was Rogers - called them to unlock the phone and they have no record of the IMEI. I'm now stumped how to get this phone to work for my public mobile account. Any suggestions would be appreciated. Thanks in advance!

Re: Gifted a phone that is locked but I don't know to which carrier

GinYVR — Sat, 05 Oct 2019 15:14:58 GMT

@BrandiniumThe operator code means Rogers and its umbrella of companies ie Chatr, Fido etc.

You can just get Samsung.ca chat and see if they can unlock the code for you. Have you IMEI ready.

Re: Gifted a phone that is locked but I don't know to which carrier

brid0nca — Sat, 05 Oct 2019 15:23:32 GMT

If you have to, just text carriers looking for an unlock code. Make sure you put the IMEI number. phone brand and model number in the text. I would start with Rogers first. As was already mentioned, texting Samsung directly might work also.

Re: Gifted a phone that is locked but I don't know to which carrier

Brandinium — Sat, 05 Oct 2019 15:45:11 GMT

thank you. I will try that now 🙂

Re: Gifted a phone that is locked but I don't know to which carrier

mimmo — Sat, 05 Oct 2019 15:57:31 GMT

do you have any friends/family on other carriers try putting those sims in the phone and see which one works.

Re: Gifted a phone that is locked but I don't know to which carrier

totalUser — Sat, 05 Oct 2019 16:32:10 GMT

Your best bet is Samsung Canada website, I had a phone on Rogers network they claimed they don't have it, chart and Fido said the same. But Samsung came through, no problem

Re: Gifted a phone that is locked but I don't know to which carrier

Triguy — Sat, 05 Oct 2019 16:40:52 GMT

If you need a PUK code from Samsung.

Samsung is giving unlock codes. Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170 Inform the rep that you would like to unlock your S6 and provide the IMEI & Carrier info In a few (2+) days, you will get the unlock code via email.

Re: Gifted a phone that is locked but I don't know to which carrier

Brandinium — Sat, 05 Oct 2019 16:46:14 GMT

Thank you so much. Samsung.ca was able to get me the code I needed 🙂

Re: Gifted a phone that is locked but I don't know to which carrier

88cranston — Sat, 05 Oct 2019 16:56:05 GMT

This usually will tell you if an iPhone is unlocked. And if the iPhone is locked, it will give you the carrier that it is locked to. I assume this site accesses the Apple data base. I doubt it will work for Samsung? But thought I would mention.

😀Click here please.😀

Re: Gifted a phone that is locked but I don't know to which carrier

computergeek541 — Sat, 05 Oct 2019 18:26:06 GMT

@Brandinium wrote:
I got a mobile operator number of 302720. I thought that was Rogers - called them to unlock the phone and they have no record of the IMEI.

Your phone showing 302720 doesn't mean that it is locked to Rogers. On some devices, that number will be shown in a network scan or on the home or lock screen when connected to that network.

Re: Gifted a phone that is locked but I don't know to which carrier

Brandinium — Sat, 05 Oct 2019 19:21:38 GMT

Samsung.ca was able to get me sorted out. Thank you for the suggestions though 🙂

Re: Gifted a phone that is locked but I don't know to which carrier

Brandinium — Sat, 05 Oct 2019 19:23:14 GMT

Thank you for the information 🙂 Always good to know more about the random information my phone tells me. Luckily samsung.ca was able to get me squared away and as far as I know my (new-ish) phone is working correctly 🙂