topic Re: Turn Off Auto Top-up Data in Get Support

Turn Off Auto Top-up Data

EkimChew — Wed, 05 Jan 2022 14:24:38 GMT

My son went over his data last month. I was under the impression that his data would just turn off after he used the 1gb he is allowed. Instead I was billed a $23 topup fee. Is there a way to turn this off? I want his phone to just stop accessing data once he hits his limit.

Re: Turn Off Auto Top-up Data

kselmak — Sat, 08 Feb 2020 16:40:31 GMT

There is no such thing as autotopup.

His plan probably renewed.

It looks like 25 plan with autopay

Extra data is 30.

Unless there was already bc$7 on the account and he made data purchase.

Can you check his payment history?https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

Reminder: cycle is 30 days not a month, if last year the due date was Feb 12, this year it would be about today

Re: Turn Off Auto Top-up Data

gblackma — Sat, 08 Feb 2020 16:43:24 GMT

@EkimChew data stops working when it runs out. There are no overages and no corresponding data add on plan that would, including tax cost $23. Check in your son's self service /my account and see what the charge may have been.

@EkimChew wrote:
My son went over his data last month. I was under the impression that his data would just turn off after he used the 1gb he is allowed. Instead I was billed a $23 topup fee. Is there a way to turn this off? I want his phone to just stop accessing data once he hits his limit.

Re: Turn Off Auto Top-up Data

popping — Sat, 08 Feb 2020 17:15:37 GMT

@EkimChew wrote:
My son went over his data last month. I was under the impression that his data would just turn off after he used the 1gb he is allowed. Instead I was billed a $23 topup fee. Is there a way to turn this off? I want his phone to just stop accessing data once he hits his limit.

Is your son knows the PIN# of his account?

If yes, he may had purchased $10 200MB data add-on twice using the cc on file by dialing 611 from his phone.

Check the payment history on his account.

($10 + tax ) * 2 = $23 for Qc tax.

Re: Turn Off Auto Top-up Data

PAULRANG18 — Sat, 08 Feb 2020 18:11:48 GMT

There are no data overages as PM is a prepaid service. There are no automatic top ups for talk, text and data, as well. Looks like the plan renewed with autopay, in which case the charge would be correct, before tax, if on 25.00 plan.