topic Re: Rewards in Get Support

Rewards

NVMOS — Wed, 05 Jan 2022 14:24:08 GMT

I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?

Re: Rewards

GR — Fri, 04 Oct 2019 12:36:54 GMT

@NVMOS it will go towards your next months renewal! When you sign up you always have to pay the full plan amount plus tax and then if you get the 2$ autopay and 10$ referral those will go towards the next month.

Re: Rewards

mimmo — Fri, 04 Oct 2019 12:38:55 GMT

its how teh system works. rewards are collected and processed on the nect payment. iirc your next payment will have a second autopay reward so your payment will be $4 less and on your third paymnet your reward will settle down to the reguar $2

Re: Rewards

Cgydom88 — Fri, 04 Oct 2019 12:53:38 GMT

You should get it next month!

@NVMOS wrote:
I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?

Re: Rewards

DL888 — Fri, 04 Oct 2019 13:12:22 GMT

Rewards are applied to subsequent renewal...the initial payment will be in full.

Re: Rewards

ShawnC13 — Fri, 04 Oct 2019 13:38:57 GMT

@NVMOS wrote:
I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?

Public Mobile is prepaid, so if the reward was autopay reward, $10 for 6 months on a certain value plan or the referral $10 for plans over $25. You must first purchase the plan to qualify for the reward so that is why it isn't applied to your initial payment.

Re: Rewards

jonfirlotte — Fri, 04 Oct 2019 16:38:49 GMT

Those rewards will only be applied to your next bill.

Re: Rewards

Eddy_G — Wed, 09 Oct 2019 18:35:50 GMT

@NVMOS

Here is a link to help better understand the way the Rewards work :

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

Regards,

Eddy PM Mod

Re: Rewards

Luddite — Wed, 09 Oct 2019 18:41:09 GMT

Hey @Eddy_G , Nice to see you joining the conversation, though I do hope it's not at the expense of responding to tickets.