topic Re: Porting a number from Freedom in Get Support

Porting a number from Freedom

jgabbar — Wed, 05 Jan 2022 14:24:03 GMT

Good afternoon,

Someone in my family wants to switch to Public from Freedom. She had switched to Freedom from Koodo (and ported her number) 3 months ago, but she isn't happy with their signal strength where she lives. Would it be possible to switch to Public and porting her number? If not, how often are you allowed to port your number?

Thanks for the help.

Re: Porting a number from Freedom

Jb456 — Fri, 07 Feb 2020 20:40:13 GMT

Yes no problem at all.

Here is porting guide.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

Make sure to give them your referral code

Re: Porting a number from Freedom

dabr — Fri, 07 Feb 2020 20:40:49 GMT

@jgabbar wrote:
Good afternoon,
Someone in my family wants to switch to Public from Freedom. She had switched to Freedom from Koodo (and ported her number) 3 months ago, but she isn't happy with their signal strength where she lives. Would it be possible to switch to Public and porting her number? If not, how often are you allowed to port your number?
Thanks for the help.

Yes she can port her number, just need a PM SIM and unlocked phone. Also keep the Freedom Mobile account active until the porting is complete.

Here is the link to get started once she is ready to start activation: https://www.publicmobile.ca/get-started

Re: Porting a number from Freedom

gblackma — Fri, 07 Feb 2020 20:43:18 GMT

@jgabbar Yes it is possible. There's no limit to porting a number. However, we would recommend that you activate your SIM with a temporary phone number , and set up your service/ my acount first before porting your number from within. Please note that your Freedom account must be active to port .

@jgabbar wrote:
Good afternoon,
Someone in my family wants to switch to Public from Freedom. She had switched to Freedom from Koodo (and ported her number) 3 months ago, but she isn't happy with their signal strength where she lives. Would it be possible to switch to Public and porting her number? If not, how often are you allowed to port your number?
Thanks for the help.

Re: Porting a number from Freedom

CannonFodder — Fri, 07 Feb 2020 20:41:47 GMT

@jgabbar wrote:
Would it be possible to switch to Public and porting her number? If not, how often are you allowed to port your number?

AFAIK, it's your number, and you can take it to whichever provider you want, as often as you want, i.e. if you want to change providers every month, you can do so.

Re: Porting a number from Freedom

Luddite — Fri, 07 Feb 2020 20:45:07 GMT

@Jb456

a) The DBC part listed in a Freedom account is considered part of Freedom Mobile account number

b) Just in case reading:https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Re: Porting a number from Freedom

popping — Fri, 07 Feb 2020 20:50:34 GMT

@CannonFodder wrote:
@jgabbar wrote:
Would it be possible to switch to Public and porting her number? If not, how often are you allowed to port your number?
AFAIK, it's your number, and you can take it to whichever provider you want, as often as you want, i.e. if you want to change providers every month, you can do so.

Agree with all replies to your question. @jgabbar

Porting a number from a provider to another provider is the law of this land. Make sure your Freedom number is active before you can port your number to another provider. Therefore, don't call Freedom to cancel your account. Let PM handles your port.

https://crtc.gc.ca/eng/phone/mobile/num.htm

Re: Porting a number from Freedom

jgabbar — Fri, 07 Feb 2020 20:49:16 GMT

I tried to check her number in my PM account, and the system said it couldn't verify the number. Does it mean she'll need to select a random number initially, and then ask a Moderator to port her number?

Re: Porting a number from Freedom

popping — Fri, 07 Feb 2020 20:52:16 GMT

@jgabbar wrote:
I tried to check her number in my PM account, and the system said it couldn't verify the number. Does it mean she'll need to select a random number initially, and then ask a Moderator to port her number?

Yes, if her Freedom account is still active.

She cannot port her number to PM if her number is not active.

Re: Porting a number from Freedom

Jb456 — Fri, 07 Feb 2020 20:56:26 GMT

@Luddite wrote:
@Jb456
a) The DBC part listed in a Freedom account is considered part of Freedom Mobile account number
b) Just in case reading:https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

@Luddite Thank you!

Re: Porting a number from Freedom

jgabbar — Fri, 07 Feb 2020 20:59:15 GMT

Yes, it's still active, she just wanted to switch providers.

Re: Porting a number from Freedom

gblackma — Fri, 07 Feb 2020 21:01:41 GMT

@jgabbar as mentioned above the most important thing is that it remains active until the port kills it.

@jgabbar wrote:
Yes, it's still active, she just wanted to switch providers.

Re: Porting a number from Freedom

gblackma — Fri, 07 Feb 2020 21:29:39 GMT

Thanks for choosing my response as the solution @jgabbar . Glad that we could help you . We hope to welcome your family member here soon. Have a great weekend.