topic Re: Plan not working in Get Support

Plan not working

BenStevenson — Wed, 05 Jan 2022 14:24:00 GMT

Why can't I text, call or use my data? I have auto-pay, I have money in my account and it said I successfully renewed my plan.

I can get a signal like anywhere!

Re: Plan not working

kselmak — Fri, 07 Feb 2020 20:24:44 GMT

Can you please restart your phone?

Re: Plan not working

dabr — Fri, 07 Feb 2020 20:25:10 GMT

@BenStevenson wrote:
Why can't I text, call or use my data? I have auto-pay, I have money in my account and it said I successfully renewed my plan.

I can get a signal like anywhere!

Can you try rebooting your phone and see if that helps? Otherwise try topping up your account $1 and restarting the phone.

Re: Plan not working

kselmak — Fri, 07 Feb 2020 20:25:45 GMT

You can also try adding $1 to your account then restarting your phone, sometimes that does the trick

If that fails to contact moderators

https://publicmobile.ca.ada.support/chat/

Re: Plan not working

dabr — Fri, 07 Feb 2020 20:28:59 GMT

@BenStevenson One other thing to try before contacting moderators, power off your phone, remove SIM, wait 5 mins, re-insert SIM and restart your phone.

Re: Plan not working

gblackma — Fri, 07 Feb 2020 20:30:22 GMT

@BenStevenson try a hard restart . Hold your restart button for at least 3 to 5 seconds. If this doesn't work for you. Contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket )

@BenStevenson wrote:
Why can't I text, call or use my data? I have auto-pay, I have money in my account and it said I successfully renewed my plan.

I can get a signal like anywhere!

Re: Plan not working

Staliger — Fri, 07 Feb 2020 20:30:46 GMT

@BenStevenson wrote:
Why can't I text, call or use my data? I have auto-pay, I have money in my account and it said I successfully renewed my plan.

I can get a signal like anywhere!

@BenStevenson If restarting phone and adding extra $ to your account didn't help, click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan not working

popping — Fri, 07 Feb 2020 20:40:58 GMT

@BenStevenson

Let go through the checklist.

If your account status is active, were you sending a picture text message(MMS)?

If yes, enable data, restart your phone to let PM SIM card to configure your APN automatically.

If your account status is expired or suspended, pay your plan fee and click on the reactivate your plan link to restart your plan.

Re: Plan not working

Luddite — Fri, 07 Feb 2020 20:53:35 GMT

@dabr wrote:
@BenStevenson One other thing to try before contacting moderators, power off your phone, remove SIM, wait 5 mins, re-insert SIM and restart your phone.

I used to think this way but no longer, because I think PM uses ticket stats to determine bug severity. So, I now lean toward Submit ticket, and then attempt our workarounds.

Re: Plan not working

Anonymous — Fri, 07 Feb 2020 20:57:04 GMT

@Luddite wrote:
@dabr wrote:
@BenStevenson One other thing to try before contacting moderators, power off your phone, remove SIM, wait 5 mins, re-insert SIM and restart your phone.
I used to think this way but no longer, because I think PM uses ticket stats to determine bug severity. So, I now lean toward Submit ticket, and then attempt our workarounds.

If you can find your way to the stupid Submit Ticket link! Every now and again I give it a go and I always only seem to get to the pm screen.

stupid submit ticket grumble grumble 🙂

Re: Plan not working

dabr — Fri, 07 Feb 2020 21:02:40 GMT

@Luddite wrote:
@dabr wrote:
@BenStevenson One other thing to try before contacting moderators, power off your phone, remove SIM, wait 5 mins, re-insert SIM and restart your phone.
I used to think this way but no longer, because I think PM uses ticket stats to determine bug severity. So, I now lean toward Submit ticket, and then attempt our workarounds.

@Luddite Thanks for this information. I was under the impression to try the known workarounds first before contacting the moderators. But it makes sense that PM would need to know about these glitches too.

Re: Plan not working

Anonymous — Fri, 07 Feb 2020 21:07:23 GMT

@dabr wrote:
@Luddite wrote:
@dabr wrote:
@BenStevenson One other thing to try before contacting moderators, power off your phone, remove SIM, wait 5 mins, re-insert SIM and restart your phone.
I used to think this way but no longer, because I think PM uses ticket stats to determine bug severity. So, I now lean toward Submit ticket, and then attempt our workarounds.
@Luddite Thanks for this information. I was under the impression to try the known workarounds first before contacting the moderators. But it makes sense that PM would need to know about these glitches too.

I'm not sure I agree. Firing off a ticket or pm and then to fix it yourself and then the mods get around to it only to see that it's been solved - wastes everybody's time.

It's why it's disappointing that the lost/stolen does more harm than good for resetting. It was a good workaround.

Re: Plan not working

dabr — Fri, 07 Feb 2020 21:13:32 GMT

@Anonymous wrote:
@dabr wrote:
@Luddite wrote:
@dabr wrote:
@BenStevenson One other thing to try before contacting moderators, power off your phone, remove SIM, wait 5 mins, re-insert SIM and restart your phone.
I used to think this way but no longer, because I think PM uses ticket stats to determine bug severity. So, I now lean toward Submit ticket, and then attempt our workarounds.
@Luddite Thanks for this information. I was under the impression to try the known workarounds first before contacting the moderators. But it makes sense that PM would need to know about these glitches too.
I'm not sure I agree. Firing off a ticket or pm and then to fix it yourself and then the mods get around to it only to see that it's been solved - wastes everybody's time.

It's why it's disappointing that the lost/stolen does more harm than good for resetting. It was a good workaround.

TBH personally I would try the known workarounds first before contacting the moderators in order to get my service back up as I would consider that a priority, but I can definitely see PM would need to know how often these glitches are happening.