topic Re: Password issue in Get Support

Password issue

cvautour0619 — Wed, 05 Jan 2022 14:23:53 GMT

Keep getting this message when clicking on the ling to recover the password:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

The e-mail says to come here if we have any issues. Any help would be greatly appreciated. I am cancelling a credit card and need to change the payment inof on my daughter's account.

Re: Password issue

gblackma — Fri, 07 Feb 2020 19:27:06 GMT

@cvautour0619 wait for 50 minutes , clear your browser history, go to incognito/ private mode , turn off add block and try again. If the problem persists contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)

@cvautour0619 wrote:
Keep getting this message when clicking on the ling to recover the password:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

The e-mail says to come here if we have any issues. Any help would be greatly appreciated. I am cancelling a credit card and need to change the payment inof on my daughter's account.

Re: Password issue

Anonymous — Fri, 07 Feb 2020 19:28:16 GMT

@cvautour0619

Can you try again and really keep a close watch on your inbox for the moment it comes in.

If it still times out then all you can do is ask the mods to fix it.

Re: Password issue

Jb456 — Fri, 07 Feb 2020 19:29:52 GMT

The forgot password email link is valid for about 2 hours then it expires.

Request it again and keep checking your email to see if you receive it

Re: Password issue

Staliger — Fri, 07 Feb 2020 19:31:48 GMT

@cvautour0619 wrote:
Keep getting this message when clicking on the ling to recover the password:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

The e-mail says to come here if we have any issues. Any help would be greatly appreciated. I am cancelling a credit card and need to change the payment inof on my daughter's account.

@cvautour0619 If previous advises won't work, you can talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Password issue

popping — Fri, 07 Feb 2020 20:16:58 GMT

@cvautour0619

I tested the password reset system. I received the PM password reset email in 30 minutes.

If you had too many failed login attempts, your account may be locked.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Password issue

Jb456 — Fri, 07 Feb 2020 20:18:33 GMT

@popping thanks for testing at least we know it's working

Re: Password issue

popping — Fri, 07 Feb 2020 20:20:21 GMT

@Jb456 wrote:
@popping thanks for testing at least we know it's working

You are welcome. But 30 minutes is still slow. It is better than it never arrives.

Re: Password issue

Jb456 — Fri, 07 Feb 2020 20:23:52 GMT

@popping I wonder if it is slow based on how many people are online? Like, you know, at peak hours it's really slow to log into your account but fast early morning/late at night.

Re: Password issue

popping — Fri, 07 Feb 2020 20:31:41 GMT

@Jb456 wrote:
@popping I wonder if it is slow based on how many people are online? Like, you know, at peak hours it's really slow to log into your account but fast early morning/late at night.

I have no idea.

Every time I see a password reset question, I test the response time and post my result. Sometime I received it in few minutes. Sometime never receive any reply.

But I never went through the process to reset my password.

Re: Password issue

computergeek541 — Sat, 08 Feb 2020 04:27:08 GMT

@gblackma wrote:
@cvautour0619 wait for 50 minutes , clear your browser history, go to incognito/ private mode , turn off add block and try again. If the problem persists contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)
@cvautour0619 wrote:
Keep getting this message when clicking on the ling to recover the password:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

The e-mail says to come here if we have any issues. Any help would be greatly appreciated. I am cancelling a credit card and need to change the payment inof on my daughter's account.

This thread isn't about service activation. That 50 minute wait only applies to situations of allowing the sim card number to be activated after a failed account activation. It's not related to resetting the password of a self serve account.