topic Re: SIM activation in Get Support

SIM activation

PamKay — Wed, 05 Jan 2022 14:23:44 GMT

How long should it take for my sim card to become activated?

Re: SIM activation

Triguy — Fri, 07 Feb 2020 16:02:03 GMT

If you are doing the self registration then it should be immediate.

If you are porting (transferring) then it could take a few hours.

Re: SIM activation

will13am — Fri, 07 Feb 2020 16:09:39 GMT

@PamKay , activation is immediate after hitting the submit button on the last page. Take a look at the entire activation form which should take less than 5 minutes to complete.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/td-p/80123

Re: SIM activation

mimmo — Fri, 07 Feb 2020 16:11:18 GMT

@PamKay just to expand.

once you go through the activation process the sim card will be active immediatly.

if you are porting a number you will be able to call out but incoming calls and sms will go to your old sim till teh port is complete and your old accouont is closed. this is typically 2 hours for most cell companies. it takes longer for landlines and voip numbers.

did you activate? what is your issue? did you encounter an activation error?

Re: SIM activation

popping — Fri, 07 Feb 2020 16:36:43 GMT

@PamKay wrote:
How long should it take for my sim card to become activated?

FYI

What to expect after activation:

1. You will receive a welcome email from PM. If you activate online, your self-serve account will be credted already. Your login username is your email address. If you do not received a welcome email, there may be a typo on your email address during activation.

2. You will receive couple of text messages to info you about your PIN# to your account. The first text is a randomly gererated PIN# just in case you did not provided a 4 digits PIN. The second text is the PIN# provided by you.

Re: SIM activation

kselmak — Fri, 07 Feb 2020 16:55:13 GMT

If your card was charged you should have service.

Did you try your sim?

Is the phone you use compostable with Telus/Bell network and are you sure it's unlocked?

Welcome to public mobile and to community

Re: SIM activation

AresPalace — Fri, 07 Feb 2020 17:51:08 GMT

If you are doing self registration it should be instant. There should not be any delays, however, if you port a number from anothern phone providor it should take anywhere to a few business days to a week.

Re: SIM activation

BSK — Fri, 07 Feb 2020 20:15:27 GMT

Recently activated 2 SIM cards, activation for a new account took approximately 5-7 minutes including completing account details and inserting SIM into phone.

Hope this helps,

BSK