topic Re: Switching cell providers in Get Support

Switching cell providers

PamKay — Wed, 05 Jan 2022 14:23:40 GMT

So i want to switch from my current cell provider to public mobile but i want to do so seamlessly. Do i call and cancel my current plan first? or do i sign up with public mobile? Any suggestions? My current carrier is telus

Re: Switching cell providers

Triguy — Fri, 07 Feb 2020 14:37:11 GMT

You can transfer your phone#. Here is a guide.

Here is a guide about porting. https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat...

Re: Switching cell providers

gblackma — Fri, 07 Feb 2020 14:38:41 GMT

@PamKay keep your present provides account open. Buy a SIM and activate your self service/ my account with a temporary phone number. Then port your number over from with your service account. Your old providers account Must be open in order to port.

@PamKay wrote:
So i want to switch from my current cell provider to public mobile but i want to do so seamlessly. Do i call and cancel my current plan first? or do i sign up with public mobile? Any suggestions? My current carrier is telus

Re: Switching cell providers

Jb456 — Fri, 07 Feb 2020 14:44:05 GMT

NO DO NOT CANCEL ....YOUR ACCOUNT NEEDS TO BE ACTIVE TO GET YOUR NUMBER PORTED OVER .

Buy a public mobile sim card. You could try Walmart they may give you one free if you activate in store with them..

Select a temporary number to start..and use a referral code for$10 sign up bonus.

Or if you just buy sim use link below to activate it.

https://activate.publicmobile.ca/

Once everything is setup with a temporary number ..log into your account and port your number over (make sure old provider account it ACTIVE)

Below is guide to porting.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

Re: Switching cell providers

DOA — Fri, 07 Feb 2020 16:03:15 GMT

@PamKay wrote:
So i want to switch from my current cell provider to public mobile but i want to do so seamlessly. Do i call and cancel my current plan first? or do i sign up with public mobile? Any suggestions? My current carrier is telus

As the others have said, plus...

the porting of your number to your new Public Mobile account usually happens very fast and seamlessly.

I ported from Bell/Virgin and the whole thing was complete in about 2 minutes.

Re: Switching cell providers

allenw — Sat, 08 Feb 2020 09:05:59 GMT

If you want to switch from your current provider which is Telus, do NOT cancel your phone number. If you call and cancel your phone number, you will have to pay to have the number reactivated (usually within 30days), and it's also possible you won't be able to get the phone number back. It will be returned to the original carrier that you first obtained the phone number from.

To port over your phone number, you'll need your current Telus Account # (Usually 8 to 9 digits depending on when you activated with them), and your current cell phone number. There's an option to have your number ported under My Account when you wish to transfer in a different provider's phone number.

You can sign up with Public Mobile and also have them submit the phone number port request when you're completing the activation in store or online, or you can also port the phone number from Telus when wish to do so through the self serve menu. Personally, if you're not comfortable doing the port yourself, you can ask a Public Mobile representative in person when you're signing up to submit the port request for you; they'll assign you a temporary phone number to use until the phone number port is successful.

Also, Telus should owe you prorated credits based on the number of days remaining in your billing cycle assuming you're on a post-paid/monthly plan, or you'll have to pay them if you haven't been keeping up with your payments. If you're on a prepaid plan, this won't be applicable. By Prorated, I mean in other words, if you've overpaid based on the number of days of service because you pay one month in advance for almost all of the postpaid plans for the telecommuncation companies in Canada, they'll owe you a refund in the form of a cheque, otherwise don't forget to pay off your final bill, it simply depends on how much your balance is overthere. Telus will send you a final bill once you've successfully transferred your phone number away if you're on a monthly plan, assuming there are no other active phone numbers on that same account.

Re: Switching cell providers

andlock — Sat, 30 May 2020 00:56:46 GMT

Should she go into a public mobile store, there are two here.

Re: Switching cell providers

JoyLuck — Sat, 30 May 2020 01:01:13 GMT

@andlock wrote:
Should she go into a public mobile store, there are two here.

You can either activate in the store or purchase a SIM card and do it yourself online. Ensure the phone is unlocked and compatible with PM.

E

Carniam — Sat, 30 May 2020 01:03:12 GMT

deleted

Re: Switching cell providers

andlock — Sat, 30 May 2020 01:02:49 GMT

Thank your help, it really makes it better when are not sure
Don

Re: Switching cell providers

JoyLuck — Sat, 30 May 2020 01:05:25 GMT

@andlock wrote:
Thank your help, it really makes it better when are not sure
Don

There is also the online activation chat service you can use.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en