topic Re: Cross Dialing and Echo in Get Support

Cross Dialing and Echo

Jobot — Wed, 05 Jan 2022 14:23:33 GMT

Hello,

I tried to do a quick search, but couldn't seem to find anything related...so I have an iPhone 6S plus on the $30 plan and recently during my phone calls, it picks up other people's conversations. I have tested it out by dialing my home phone from the cellphone with no background noise and it picks up someone's phone calls midway! It has happened two times so far and I hear their private conversations as if the lines are crossed. Additionnally, my own calls are echoed where when I speak, what I said is repeated to me about 2 seconds after. I've not had this problem before with other providers. If anyone can help me out, I'd appreciate it! Not sure if it's the device or the cell plan. I'm worried cause if I can hear them, maybe they can hear me?

Thanks!

Re: Cross Dialing and Echo

Dunkman — Fri, 07 Feb 2020 14:15:01 GMT

@Jobot

To determine whether it is a hardware issue versus PM service issue, try to put the SIM card in another phone to see whether you can experience the same issue.

Maybe try rebooting your phone or doing a network reset.

Re: Cross Dialing and Echo

Jb456 — Fri, 07 Feb 2020 14:15:33 GMT

Sounds like you need to get moderators to look into it.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cross Dialing and Echo

hycm53 — Fri, 07 Feb 2020 14:19:46 GMT

@Jobot wrote:
Hello,

I tried to do a quick search, but couldn't seem to find anything related...so I have an iPhone 6S plus on the $30 plan and recently during my phone calls, it picks up other people's conversations. I have tested it out by dialing my home phone from the cellphone with no background noise and it picks up someone's phone calls midway! It has happened two times so far and I hear their private conversations as if the lines are crossed. Additionnally, my own calls are echoed where when I speak, what I said is repeated to me about 2 seconds after. I've not had this problem before with other providers. If anyone can help me out, I'd appreciate it! Not sure if it's the device or the cell plan. I'm worried cause if I can hear them, maybe they can hear me?

Thanks!

Did you try turn off your phone and remove SIM card, wait couple minutes and then insert SIM, restart phone ?

If you tried, but still have this problem, you may need contact Moderator team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cross Dialing and Echo

gblackma — Fri, 07 Feb 2020 14:43:20 GMT

@Jobot , I'm using the@iPhoneUser phone.

Re: Cross Dialing and Echo

will13am — Fri, 07 Feb 2020 14:57:17 GMT

Wow, this is a serious privacy concern. I suggest asking the moderator team to check if any account problem could lead to spurious conferencing of two active calls. I doubt this is hardware related.

Re: Cross Dialing and Echo

XionBunny — Fri, 07 Feb 2020 15:33:05 GMT

I guess I'll have to keep an eye on that my self here too, since I just started using a iPhone on this service, just to see if others are effected by this.

Re: Cross Dialing and Echo

geopublic — Fri, 07 Feb 2020 16:52:50 GMT

@Jobot As other's have mentioned try your sim in another phone. If the issue disappears then it's your phone. Did you install any new Apps that might be the problem?. If the same issue persists after testing your SIM in another phone then submit a ticket to the Moderator Team so that they can investigate further.

Re: Cross Dialing and Echo

iPhoneUser — Fri, 07 Feb 2020 18:42:56 GMT

@gblackma wrote:
@Jobot , I'm using the@iPhoneUser phone.

🤪

Re: Cross Dialing and Echo

Jobot — Sat, 08 Feb 2020 14:52:21 GMT

Thanks for all the replies. I've tried the SIM in another phone (Asus Zenphone) and still have the problem. It doesn't happen all the time; maybe once every 20-30 calls? I've haven't installed any new apps as others have asked, and have already went to the apple store where they ran diagnostics and hard reset the phone. They didn't know how to handle the issue either. I will reach out to the moderator team and hopefully get this sorted.

thanks everyone

Re: Cross Dialing and Echo

gblackma — Sat, 08 Feb 2020 15:06:00 GMT

You are welcome @Jobot . Glad that we could help you. Please let us know what the moderators said the problems was.

@Jobot wrote:
Thanks for all the replies. I've tried the SIM in another phone (Asus Zenphone) and still have the problem. It doesn't happen all the time; maybe once every 20-30 calls? I've haven't installed any new apps as others have asked, and have already went to the apple store where they ran diagnostics and hard reset the phone. They didn't know how to handle the issue either. I will reach out to the moderator team and hopefully get this sorted.

thanks everyone

Re: Cross Dialing and Echo

minazf — Sat, 08 Feb 2020 16:58:11 GMT

Can you try that phone with another service provider to see if the problem follows the phone?

Re: Cross Dialing and Echo

XionBunny — Sun, 09 Feb 2020 05:38:39 GMT

@minazf wrote:
Can you try that phone with another service provider to see if the problem follows the phone?

Well since the issue has happened between two devices as the OP has said, it stands to reason its account/provider related as it is, I'm sure the moderators will get to the bottom of it.

Re: Cross Dialing and Echo

computergeek541 — Sun, 27 Feb 2022 05:53:28 GMT