topic Re: sim card locked in Get Support

sim card locked

Nibib — Wed, 05 Jan 2022 14:23:28 GMT

My sim card is locked, I didn't create an account so when I am trying to create one, I don't received the txt msg for the code. ( must be related to being locked I guess ) . So how I can unlock it ?

Re: sim card locked

mpcdesign — Fri, 07 Feb 2020 11:50:47 GMT

@Nibib is the phone unlocked?

Re: sim card locked

Jb456 — Fri, 07 Feb 2020 11:51:44 GMT

Can you provide more details please.

What exactly is the message you get on your phone as there is different locks?

Are you just signing up?

Did you try to activate and now it says invalid sim on the activation webpage?

Or is it a message on your phone like SIM NETWORK LOCKED, SIM UNLOCK PIN?

if you just signed up (or attempted to) can you check if your credit card was charged?

Please provide more details so we can assist you.

Re: sim card locked

Nibib — Fri, 07 Feb 2020 12:04:35 GMT

It said at the top left corner of the phone: SIM locked

Re: sim card locked

Jb456 — Fri, 07 Feb 2020 12:10:16 GMT

@Nibib wrote:
It said at the top left corner of the phone: SIM locked

When you put sim in your phone and turn it on...along with like you said "left corner says "sim locked"..

Does a box come up asking for you to type in a code? If so what code is it asking for? Unlock code? Pin code?

It might actually be easier to determine your issue...if you could take a picture and post it here?

Also can you answer the other questions??

Did you just sign up? Credit card charged? The more details you provide will help solving your issue.

Re: sim card locked

gblackma — Fri, 07 Feb 2020 13:05:33 GMT

@Nibib If you put back in your previous providers SIM. Or another SIM what does it say? Use @Luddite list to see which code is required https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Unlock-Nokia-lumia-830/m-p/486178/highlight/true#M38228

Based on what you are saying, I think it's a puk code. You have to contact a moderator and ask for it. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket )

Re: sim card locked

Triguy — Fri, 07 Feb 2020 13:28:47 GMT

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.