topic Re: Data problem in Get Support

Data problem

Allana — Wed, 05 Jan 2022 14:23:18 GMT

Im newbie . im able to text but the problem is my data im not able to connect to the nextwork can somebody help me.thank you

Re: Data problem

Jb456 — Thu, 06 Feb 2020 23:53:40 GMT

What kind of phone do you have?

Have you tried resetting your network settings?

Take a look and check APN settings they should be like below.

Re: Data problem

gblackma — Thu, 06 Feb 2020 23:54:25 GMT

@Allana can you send mms messages? If not, then enable data on your phone. Could you post the make and model of your phone here? Thanks. Welcome to PM.

@Allana wrote:
Im newbie . im able to text but the problem is my data im not able to connect to the nextwork can somebody help me.thank you

Re: Data problem

ShawnC13 — Thu, 06 Feb 2020 23:54:30 GMT

@Allana wrote:
Im newbie . im able to text but the problem is my data im not able to connect to the nextwork can somebody help me.thank you

You logged into self serve and can see there is a data bucket assigned to your account under add-ons? Make sure data is turned on in your settings. Have you verified that you have the correct APN settings?

Here is a great site to set up your APN and instructions on how to do it. Find the APN Settings for Public Mobile here! If you have an LG G series phone it could require a network reset or even a factory reset.

Re: Data problem

Staliger — Thu, 06 Feb 2020 23:54:59 GMT

@Allana wrote:
Im newbie . im able to text but the problem is my data im not able to connect to the nextwork can somebody help me.thank you

Change you apn settings as described above and restart phone.

Re: Data problem

popping — Fri, 07 Feb 2020 00:34:42 GMT

@Allana

If you have a LG phone, you need to do a network reset after changing provider before your data working. If network reset does not get your data working again, back up your data on your phone and do a factory reset.

After reset, enable data and restart your phone to let your PM SIM card to configure your APN automatically. If it failed to get date working again, manually configure your APN as mentioned above.