topic Re: When data is on call ends after couple seconds in Get Support

When data is on call ends after couple seconds

hamzasiad — Wed, 05 Jan 2022 14:23:08 GMT

Whenever I have my data turned on, and I try to call someone it will ring once but then the call disconnects. None of this happens with the data off.

Re: When data is on call ends after couple seconds

will13am — Wed, 02 Oct 2019 20:03:58 GMT

@hamzasiad, what phone are you using? I get the suspicious feeling the problem is related to phone calls being on 3G and the phone not being able to transition from LTE to 3G properly.

Re: When data is on call ends after couple seconds

computergeek541 — Wed, 02 Oct 2019 20:08:18 GMT

@will13am wrote:
@hamzasiad, what phone are you using? I get the suspicious feeling the problem is related to phone calls being on 3G and the phone not being able to transition from LTE to 3G properly.

It could be, but i"m not sure there would be one ring sound.

Re: When data is on call ends after couple seconds

computergeek541 — Wed, 02 Oct 2019 20:12:05 GMT

@hamzasiad wrote:
Whenever I have my data turned on, and I try to call someone it will ring once but then the call disconnects. None of this happens with the data off.

If it were an intermitent thing, I would be wondering if there were a network capacity issue. Since, it's all the time, that one phone call causing a capacity issue is unlikely.

Going further into @will13am 's thinking, does this still happen with data enabled if the network type is set to "wcdma only"?

Re: When data is on call ends after couple seconds

oglat — Wed, 02 Oct 2019 20:13:59 GMT

What is your phone make and model

Also try changing your network settings. Are you on 3g network or throttled 4g?

Also does it happen everywhere all the time?

Was it always like that or when did it start

Re: When data is on call ends after couple seconds

Lemony_Snicket — Wed, 02 Oct 2019 20:16:30 GMT

If it's an android phone, try deleting the phone app cache and data, force closing the app, reboot the phone. That might help.

Re: When data is on call ends after couple seconds

hamzasiad — Wed, 02 Oct 2019 20:29:54 GMT

Its an iPhone Xs Max

it shows LTE but my data is 3G

It happens everytime and started since the day I purchased the plan

Re: When data is on call ends after couple seconds

will13am — Wed, 02 Oct 2019 20:38:54 GMT

@hamzasiad wrote:
Its an iPhone Xs Max
it shows LTE but my data is 3G
It happens everytime and started since the day I purchased the plan

Try doing a network reset.

Re: When data is on call ends after couple seconds

hamzasiad — Wed, 02 Oct 2019 20:39:04 GMT

@will13am wrote:
@hamzasiad, what phone are you using? I get the suspicious feeling the problem is related to phone calls being on 3G and the phone not being able to transition from LTE to 3G properly.

iPhone Xs Max, when I call after like 2 seconds the call lags and hangs up also the services bars drop and then come back to normal

Re: When data is on call ends after couple seconds

hamzasiad — Wed, 02 Oct 2019 20:47:50 GMT

I tried the network reset but still no change

Re: When data is on call ends after couple seconds

geopublic — Wed, 02 Oct 2019 21:24:41 GMT

@hamzasiad try the sim in another phone. If it works then it's your phone.

Re: When data is on call ends after couple seconds

Luddite — Wed, 02 Oct 2019 21:36:24 GMT

@hamzasiad There have been others with same issue; only cured by resetting the account.

So, get a ticket:

click https://publicmobile.ca.ada.support/chat/
click "Submit ticket",
login manually if your username/password are not filled in,
click the drop down menu (in the white area),
pick the topic that fits your issue and follow the directions to submit it,
If none of the topics are correct click Other/Something Else until you reach the blank form

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.