topic Re: No.data in Get Support

No.data

Tomrflynn — Wed, 05 Jan 2022 14:23:00 GMT

I paid my bill and it shows they took my money but it hasn't updated my plan for this month

Re: No.data

oglat — Thu, 06 Feb 2020 19:52:12 GMT

Can you login to your selfserve and see your status?

Does anything work texts/talk?

What does your payment history in public mobile account (not credit card) say?

Is there reactivate button?

Try adding I've dollar and restarting your phone

Re: No.data

CannonFodder — Thu, 06 Feb 2020 19:51:27 GMT

@Tomrflynn wrote:
I paid my bill and it shows they took my money but it hasn't updated my plan for this month

Meaning what, exactly? You currently have no service?

Re: No.data

gblackma — Thu, 06 Feb 2020 19:52:02 GMT

@Tomrflynn when did you pay your bill? And is everything working on your phone? If this is your renewal cycle and everything is working. Just ignore it.. It's the pm process.

@Tomrflynn wrote:
I paid my bill and it shows they took my money but it hasn't updated my plan for this month

Re: No.data

Staliger — Thu, 06 Feb 2020 19:52:05 GMT

@Tomrflynn wrote:
I paid my bill and it shows they took my money but it hasn't updated my plan for this month

Can you make calls/send text/use internet? If so, then it was updated. What exactly does your self-service account say?

Re: No.data

norbergstunts — Thu, 06 Feb 2020 19:52:49 GMT

how long has it been since they've taken your payment ?

it's pretty normal for myself that it takes a little while before, my plan gets updated once i make my payment.

Re: No.data

PAULRANG18 — Thu, 06 Feb 2020 21:25:25 GMT

If talk, text, and data are working then everything is fine. No need to worry. The plan will be updated on the overview page.

Re: No.data

computergeek541 — Fri, 07 Feb 2020 03:56:07 GMT

@Tomrflynn wrote:
I paid my bill and it shows they took my money but it hasn't updated my plan for this month

The title of this thread says "no data". Is anything elese working? If none of talk, text, or data are working, I would try and making another small payment of $1 or so. This can sometimes reset something on the account that makes service start working again.

Are you saying that you peformed a future-dated plan change but that didn't happen as expected?